Patient Experience
A best practice acronym used to acknowledge the patient, introduce yourself, state the duration of the visit, explain your role, and thank them.
What is AIDET?
The only score on HCAHPS that is counted.
What is ALWAYS?
Place where information is written in the patient room about team members, patient goals for the day, MD, etc.
What is the White Board?
These are the 2 questions about the hospital environment that patients are asked during the HCAHPS survey.
What are cleanliness and quietness at night?
This is the document printed from EPIC and reviewed with patient and family at the time of discharge.
What is the after-visit summary (AVS)?
This is the key to improving our patient's experience.
What is communication?
How many domains are we ALWAYS committed to consistently providing our patients.
What is 9?
This activity helps ensure patients are checked on often and their needs are anticipated and met.
What is purposeful hourly rounding?
This activity has been shown to naturally get staff to talk more softly at nights.
What is dimming the lights?
Orlando Health electronic patient portal giving patient access to their medical information (labs, appointments, etc).
What is MyChart?
"I can't'". "That is not my patient". "We are short staffed". "That is not my job".
What are things not to say?
Questions under the nurse communication domain.
What are nurse courtesy and respect, nurse listening and nurse explanation?
A location where BSR should occur.
What is at the bedside?
This helps decrease noise even when close to the nurses' station?
What is closing the doors?
Medication delivered to the patient before discharge by Script Pharmacy-in an effort to reduce readmission.
What is meds to beds?
They people responsible for service excellence at Orlando Health.
Who is everyone?
I can demonstrate to my patient that I am always listening by __________and _________.
What is sitting down and making eye contact!
These are the 2 questions for responsiveness that patients are asked during the HCAHPS survey.
What are help to the bathroom and call light response?
During what activity do you check that the patient has their possession in reach and scan the room for safety hazards?
What is purposeful hourly rounding?
When the provider, the nurse, case management and therapy meet daily to discuss patient plan of care and discharge needs.
What is MDR?
The three best practices that can improve patient experience.
What is bedside leadership rounds, bedside shift report, and hourly rounding.
Staff took my ________ into account in deciding what my healthcare needs would be when I was admitted.
What is Preferences?
Term used when everyone makes an effort to stop and assist a patient or family when the call light is activated.
What is a NO PASS ZONE?
Staff who can pick up dropped items, clean small spills, keep window ledges clear, throw away used cups and food, and ensure all objects are on one side of the hall.
Who is all staff?
Questionnaire that is completed 24 hours prior to patient discharge to assess for needs.
What is the readiness for discharge questionnaire?