Nps
Upselling
Menu
Culture
100

how many stars do we need for 100%?

5 stars

100

How should you offer a loaded baked/sweet potato?

is butter, SC, cheddar cheese & bacon bits okay on that?

is Carmel sauce and marshmallows okay on that?

100

How much fresh baked bread comes per entree?

2 rolls per entree

100

Who is our founder 

Kent Taylor

200

What does NPS stand for?

Net promoter score

200

What can you smother?

EVERYTHING

200

What comes on the smokehouse burger 

cheddar chz, jack chz, bbq sauce, sautéed mush/onions and LTO

200

What does LATG stand for?

Leader at ToGos

300

If someone rates us 3 stars what would our score be?

-100
300

How should you upsell a sweet tea?

would you like to try a peach/strawberry sweet tea?

300

what entrees come with 3 sides?

Shrimp dinner and medallions 

300

Name 3 of Kents top Ten

 check list

400

What 3 catagories do guests rate us on? 

1. Order accuracy 

2. Ease of picking up

3. Ready at quoted time

400

What should you offer at the beginning of every order?

an appetizer 

400

what sauces should you offer with the prime rib?

creamy and raw horseradish 

(Asu already comes with the prime rib)

400

why doesn't Roadhouse have commercials?

More community envelopment by our LSM 

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