Alorica Fun Trivia 1
What is the best way for your agents to score a 95% or better on their QA Evaluations?
Tool Usage
What does AED stand for?
Agent Efficiency Dashboard
What are THREE out of our FIVE towers?
KPI attainment, BTP, nesting, eNPS, and coaching
If you dont know about a policy, where should be the first place to check?
Employee handbook
Name 3 countries (aside from US) that Alorica has locations.
Canada, Bulgaria, Egypt, Poland, South Africa, UK, Colombia, Dominican Republic, Guatemala, Honduras, Jamaica, Mexico, Panama, Paraguay, Uruguay, China, India, Japan, Philippines.
Every call should be handled with what type of attitude?
One call resolution
True or False- At Alorica, we act with passion and dedication in every interaction.
False, we act with integrity in every interaction
What are the three components of AHT?
Talk time, Hold time and ACW
What option just became available to give agents/peers/management recognition?
Connect
What college team is Nichole favorite team?
Ohio State