A
What type of marketing notifications can customer turn on and off via the app?
Push notifications
SMS (texts)
How many accounts can customers create on their Chase UK app?
20
Can customers enable and use biometrics (Fingerprint/Face ID) in logging in to their Chase UK app?
Yes
Where can the customer enable biometrics in their Chase UK app?
Tap on the person icon on the top left-hand corner of the app home screen, tap “Settings”, Tap on “Login and Security”
True or False: Customer doesn’t need to log out of their Chase app. Just close the app on their phone. After 2 minutes, they’ll need to use their passcode, fingerprint or face to access the app again.”
True
What tab of the app should the customer go first to see the "Message us" option and upload a document?
Support
As an EDB specialist, if for any reason the customer would prefer, we complete the task to edit their Mobile and Email Address on their behalf, where should we warm hand off the contact?
Fraud Chat Queue
What are the pieces of information that the customer can change or edit from the Chase UK App?
Phone number, Residential Address, & Email address
What type of card controls are available in the app?
Contactless payments, Card swipe payments, Chip & PIN payments, Gambling payments, Payments outside UK, Cash withdrawals at ATMs
What’s the contactless rolling limit before CHIP & PIN?
£300
What are the 2 types of PIN?
Offline and Online PIN
Do we have a Physical Bank in the UK?
No
Do we accept International Payment (CHAPS/SWIFT)?
No
What type of digital wallets do we currently support to receive cashback?
Apple Pay and Google Pay/G Pay
When do we generate statements?
2nd of each month and only include transactions from the previous calendar month
What are the requirements needed to upload documents via the Chase UK app?
Image should be less than 15MB. The app resizes the images on customers' behalf. PDF should be less than 2.8MB. The app alerts ‘File not sent. File size limit is 2.8MB’, if customer tries to upload a PDF greater than 2.8MB.
As an EDB Specialist. What ticket you should raise, if the customer is experiencing technical issue with the the Chase Application?
Dynamo Service Desk (DSD)
Today is 25 of September. Customer wants to get their Bank Statement for the month of September. What you should do as an EDB specialist?
Advised the customer that they need to wait for the month to end, and the statement shall be generated on the 2nd of October.
Can a customer add their Chase card to PayPal?
Yes
Customer contacted us in relation to their missing cashback for an eligible purchase. As EDB, what type of case should we create in order to provide a GOGW?
Complaint with sub type Feedback & Exception case
What does the RNIB large print sizes?
font sizes up to 32pt. Default is 20pt. Chase default is 11pt.
What are the H5 Parameters that EDB Chat needs to comply? Select all that applies:
Own it
Resolve it
Understand it
If the customer requested to turn the Gambling Block on, how soon does the feature will be ready for the customer?
Advised the customer that the gambling block will be available after 48 hours.
Can a customer move money from their Chase Saver to another bank and how much is the limit?
Yes and it’s £25k for the default while other account may have a different limit.
Will a customer receive cashback if they use a third-party wallet?
We support Apple and Google Pay. PayPal is supported too (standard exceptions apply).