The Way We Do Business
What is the first principle of Costco's Code of Ethics?
Obey the law.
What does the letter "S" stand for in SMART goals?
Specific
What does BOB stand for at Costco?
Bottom Of Basket
What should you avoid using in professional emails because it can come across as shouting?
ALL CAPS
When documenting employee performance, should supervisors focus on facts or opinions?
Facts
What are the Six Rights of Merchandising?
Right merchandise, place, time, quantity, condition, and price.
What is the cost of a Rotisserie Chicken?
$4.99
Ron Vachris
What are the four communication styles?
Bold, Expressive, Sympathetic, and Technical
What is the cost of a slice of pepperoni pizza from the food court WITH TAX?
$2.16
What is the price of a hotdog and soda combo?
$1.50
What is the best indicator of an applicant's future behavior during an interview?
Past behavior
What does the letter "A" stand for in SMART goals?
Achievable
What does the "T" stand for in SMART goals?
Time-Sensitive
What is the main purpose of an employee counseling notice?
To improve, not to punish
What does Costco mean by its strategy of "Early In, Early Out"?
Rapid inventory turnover, selling merchandise before paying suppliers.
What type of feedback should supervisors provide employees?
Timely and consistent feedback
What is it called when a supervisor assigns tasks and responsibilities to employees?
Delegation
What communication superpower is emphasized in this chapter?
Empathy
What does the letter "R" stand for in SMART goals?
Results-Oriented
What is the name of Costco's employee development framework covering recruiting, hiring, orientation, inclusion, performance reviews, and career development?
The Rothman Workplan
What does the letter "M" stand for in SMART goals?
Measurable
What are the three things given when delegating?
Responsibility, Authority, and Accountability
What communication style does team Lake Elsinore possess?
Technical
What three qualities should supervisors demonstrate when observing employee performance?
Accurate, Specific, and Consistent