Banker on the Line
title of procedure #31425
What is Banker Entitlements?
Article number for Authentication Handling
What is Article #31585?
You don't need to include alimony, child support or separate maintenance if you don't want us to consider it as a basis of repayment. If you're 21 or older and regularly use income from others to pay your bills, you can include that too. You can also include money that someone deposits regularly into your individual or joint account.
What is the income disclosure?
The application has been declined.
What is D10?
These are noted on a decline letter to explain decision reasons.
What are adverse action inserts?
What is the third party disclosure?
This type of authentication is our first choice on inbound calls, but cannot be used on outbound.
What is Failsafe (OTP) / Innovis?
This should be read when there is a CLS-wide outage preventing us from working applications.
What is Downtime Scripting?
The application is pending signoff for someone with $150k or higher lending authority.
What is P93?
Chase 5 values
What is Courage, Service, Curiosity, Excellence, Heart?
Procedure number when banker submits an application in error at the branch
What is procedure 39369?
Can verify this information if Innovis fails and credit bureau is a minimal file
What is DOB and county of address?
Before interpreter call ends what disclosure must be read to the customer
What is "Are you satisfied that the interpreter has fully explained the conversation and that you understand the topics we discussed today?"
You just clicked "reconsider case".
What is C10?
System tells you about your LMOS and coachings
What is Excellerate?
Needed to authenticated bankers
What is employee's name and connect us code
Only component needed to authenticated customer on outbound call
What is customers full name?
New call monitoring disclosure
What is this call will be monitored and recorded, and your voice may be used for verification?
Lending verifications queue
What is W36?
System that notifies of upcoming breaks and lunches
Banker calls in for reconsideration you then ask
What is did customer give permission for reconsideration?
Id number needed for TransPerfect
What is 1573237?
This should be read at the beginning of outbound call, anytime someone new comes on the line, to third party when customer or caller request we speak to another individual on their behalf
What is Privacy disclosure?
The department that works F46
What is fraud verification?
Procedure number 25279 is used to
What is De-escalate?