1
Define Management
the process of coordinating a business’s resources to achieve its goals.
Identify two main goals of a business
Growth
Profit
Business goals need to be SMART. What does SMART Stand for?
Specific
Measurable
Achieveable
Realistic
Time based
Management as:
Planning, Organising, Controlling
The classical management theory has a _________ span of control
The behaviour theory has a ____________ span of control
Narrow
Wide
Beginning with E, what are two goals achieved by successful management. Define each one.
effectiveness measures the degree to which a goal has been achieved
efficiency compares the resources needed to achieve a goal (the costs) against what was actually achieved (the benefits) - Decreased Input, Increased Output
Define and give an example of interpersonal skills of management.
interpersonal means the ability to communicate and interact well with other people.
What is the importance of being flexible and adaptable to change?
If plans go astray, or you are not achieving the intended outcome, you will have to be adaptable and flexible by changing your management style, implementing new processes etc. to achieve desired outcome.
Describe management as planning, organising and controlling.
(What does each process involve?)
Planning: overview, what is required to achieve goals
Organising: delegating and putting practices in place
Controlling: Looking at what is working, what is not working, and adapting practices accordingly
The classical management theory has a ________ chain of command
The behavioural theory has a ________ chain of command
Explain what is meant by Chain of Command?
Long
Short
The levels of organisational structure showing who/how each member of a company reports to one another.
4 Functions of management are:
*CLUE: PLOC*
Planning
Leading
Organising
Controlling
Name the 5 Business goals
*clue: P-MS-G-S-E*
profit
market share
growth
social
environmental
Name the THREE management approaches
Behavioural, Classical, Contingency
Strategic: long term
Tactical: medium term - assist in achieving strategic
Operational: Day to day activities, short term
2 advantages and 2 disadvantages of the behavioural management approach
Advantages:
- involvement of employees, worker recognition, appreciation, focus on relationships
Disadvantages
-lack of control, wide span of control makes it difficult to resolve issues, less predictability
Identify the 9 Skills of Management
- interpersonal - communication - conflict resolution - decision making - problem solving - vision - strategic thinking - adaptability to change - flexibility
Role Play Time:
You are the owner of an Acai Truck. It is very busy during the Summer, however with Winter approaching, you have to cut shifts for your workers.
Pick someone in your time and act this out showing exemplary communication and interpersonal skills.
* up to teacher discretion *
Role play time:
2 of your employees had a fight at their weekend soccer game. They have come to work and are creating small inconveniences for one another in their shift.
1. As their manager, which 2 skills will you use to address this issue?
2. Act this out with 2 other members in your group
- problem solving skills
- conflict resolution
- communication
- role play - *teacher discretion*
What is specialisation of labour and why is it important?
the degree to which tasks are divided into separate jobs
employees become experts in a field and are able to complete their jobs more effectively and efficiently
2 advantages and 2 disadvantages of classical approach
Advantages:
decisions are final, leadership is efficient, increased productivity, clear chain of command
disadvantage:
due to tasks being delegated, employees may get bored
could discourage creativity
less job satisfaction
inflexible
Ms Mikhael's Birthday
1st of July
Ms Mikhael's Favourite Colour
Yellow
How many brothers does Ms Mikhael have?
Are they older or younger?
2 younger brothers
2009
Who's Birthday am I celebrating and what are we doing?
Ms Elakour's
Karaoke