Category 1
What quality is shown when a poll worker keeps a voter's information private?
Confidentiality
Which trait means treating all voters politely, even if they are difficult?
Courteous
What skill helps a worker stay calm when a voter is angry?
Composed
EDW must repressent EOJ at the highest standard at all times by being ________________
Professional
True or False............
You should share election results with friends before they are officially announced.
❌ False
True or False
Being courteous means using polite language and treating every voter equally, regardless of their behavior.
✅ True
True or FAlse
Ignoring a voter who appears confused is an example of being attentive.
❌ False
True or False
Remaining composed helps maintain order at the polling station.
✅ True
A voter becomes upset when asked to provide identification and claims it's discriminatory. You calmly explain the legal requirement and offer alternatives while maintaining a neutral tone. What quality are you demonstrating?
A. Confident
B. Respectful
C. Composed
D. Confidentiality
C. Composed
A poll worker overhears another worker discussing how someone voted with a friend. What value is being violated?
A. Compassionate
B. Confidentiality
C. Attentive
D. Courteous
B. Confidentiality
While assisting a first-time voter who is anxious and confused, you smile, offer encouragement, and walk them through the process step-by-step. What trait are you showing?
A. Patient
B. Confident
C. Respectful
D. Professional
A. Patient
A voter uses offensive language while waiting in line. You avoid reacting emotionally and maintain a calm, respectful tone. What trait is most important in this situation?
A. Professional
B. Attentive
C. Compassionate
D. Courteous
A. Professional
A colleague asks you to “bend” a rule to speed things up. You politely decline and insist on following the correct process. What value are you upholding?
Integrity
Explaining a complicated rule without showing frustration is a prime example of being________
Patient
Listening carefully to a voter's concern without interrupting shows that you're ATTENTIVE or PATIENT
Attentive
Standing firm in applying the rules while maintaining kindness is a prime example of showing
Confidence
It’s 6:45 AM, and voters are beginning to line up outside the polling station before it opens at 7:00 AM. You are one of the poll workers assigned to greet voters, check them in, and help with the voting process.
A voter named Mrs. Johnson, who appears flustered and confused, approaches your table. She’s elderly, hard of hearing, and is unsure about where to go. At the same time, a young man behind her in line becomes impatient and raises his voice, claiming he’s late for work. Another voter quietly asks if someone they know has voted yet, mentioning their full name.
How should you respond to the young man who is becoming impatient and raising his voice?
A. Tell him to calm down and wait like everyone else.
B. Ignore him and focus only on the voter in front of you.
C. Politely acknowledge his frustration and assure him that you’ll move as quickly and fairly as possible.
D. Ask him to leave and come back later.
C. Politely acknowledge his frustration and assure him that you’ll move as quickly and fairly as possible.
It’s 6:45 AM, and voters are beginning to line up outside the polling station before it opens at 7:00 AM. You are one of the poll workers assigned to greet voters, check them in, and help with the voting process.
A voter named Mrs. Johnson, who appears flustered and confused, approaches your table. She’s elderly, hard of hearing, and is unsure about where to go. At the same time, a young man behind her in line becomes impatient and raises his voice, claiming he’s late for work. Another voter quietly asks if someone they know has voted yet, mentioning their full name.
What is the most appropriate response when the voter asks whether someone they know has voted?
A. Politely tell them you're not allowed to share that information.
B. Check the records and confirm whether the person has voted.
C. Pretend you didn’t hear the question.
D. Tell them it’s probably fine to know since it’s not a secret.
A. Politely tell them you're not allowed to share that information.
It’s 6:45 AM, and voters are beginning to line up outside the polling station before it opens at 7:00 AM. You are one of the poll workers assigned to greet voters, check them in, and help with the voting process.
A voter named Mrs. Johnson, who appears flustered and confused, approaches your table. She’s elderly, hard of hearing, and is unsure about where to go. At the same time, a young man behind her in line becomes impatient and raises his voice, claiming he’s late for work. Another voter quietly asks if someone they know has voted yet, mentioning their full name.
Mrs. Johnson is having trouble understanding where to go and seems confused. What should you do?
A. Rush her through the process so the line doesn’t get too long.
B. Get frustrated and ask someone else to deal with her.
C. Speak clearly and patiently, possibly repeating instructions, and offer her additional assistance if needed.
D. Ask her to step aside until she figures it out.
C. Speak clearly and patiently, possibly repeating instructions, and offer her additional assistance if needed.
It’s 6:45 AM, and voters are beginning to line up outside the polling station before it opens at 7:00 AM. You are one of the poll workers assigned to greet voters, check them in, and help with the voting process.
A voter named Mrs. Johnson, who appears flustered and confused, approaches your table. She’s elderly, hard of hearing, and is unsure about where to go. At the same time, a young man behind her in line becomes impatient and raises his voice, claiming he’s late for work. Another voter quietly asks if someone they know has voted yet, mentioning their full name.
Differentiate between Confident and Confidentiality