Xfinity Storm Ready
This service has now started to provide this internet backup solution.
What is Storm Ready Wi-Fi?
This is the system we will be using to set up SMB going forward.
What is Oasys?
To acquire new wireless and home customers, as well as to retain existing customers with additional savings, Rogers has developed this.
What is Rogers MasterCard?
Greet is the first stage in this experience.
What is GREAT?
This is the system we use to set up Self Protect
What is START?
Storm Ready needs to be attached to this to work.
What is Xfinity Internet?
A new customer wants to connect to business advantage, asking for Xfinity internet and isn't sure what else he would need. What would this customer need to qualify for Advantage Bundling plans?
What is 5G or Business Internet with 1 Advantage Mobility line?
This is the traditional Redemption bonus of cashback when used for Rogers, Fido, or Shaw purchases and bills.
What is 1.5x?
This sets the stage for the customer experience
What is GREET?
To keep an eye on your pet throughout the day is easy with these.
What is the Xfinity App and 2-way audio?
Jen called in because she just signed up for Storm Ready and it isn't connecting properly. When you open the account you see that they are set up on Xfinity Internet, they have an XB6 and they have the equipment serial numbers entered into the system. The reason it isn't working is this.
What is the XB6?
This is the starting cost for Rogers Business Internet and Advantage Mobility.
What is $100?
Joan had supper at Earls the other night with her friends. She covered the very large bill with her Rogers MasterCard. This is the percentage of Cashback she will get for this fun night.
What is 2%?
The first few minutes of an interaction with a customer is important in giving them good what?
What is First Impression?
John purchased third party smart device and wanted to use it but doesnt know what he needs to do. It is as easy as doing this is the App.
What is link it?
Storm Ready can help cover power outages for this amount of time.
What is 4 hours?
5G Business Internet Plan Office has 500GB while Pro gets this amount...
What is 600GB?
Ivan got $200 in groceries last night, paying with his Rogers MasterCard. This is the amount of cashback he will get for that purchase.
What is $4?
These are the 4 steps to an effective greeting.
What are Prepare, Welcome, Assure you can help and name exchange?
Henry works nights and has a young wife and child a home, always worried about them while he is at work. This is something we can tell him about to ease these worries.
What is 24/7 self monitoring?
What is a Wi-Fi 6 Pod?
This is the 5G device we use now.
What is Cobra 5G Xtream?
When redeeming cashback for Rogers Fido or Shaw, this is the percentage of the cashback offered.
What is 3%?
What is 15 seconds?
These customers are who we should be talking about Self Protect with.
Who are All customers?
Who are Xfinity Customers?
Who are Customers with Pets or Children?
Who are Seniors?
Who are customers with security concerns?