Counterfeits
In the event of a suspected counterfeit, who do you contact?
Cage Lead or above.
What is the cumulative sum of variances you have to get, in order to receive an exception?
$5
TR
Cash Out for TITO tickets: Used for manually logging a ticket.
How many transactions can you conduct at any one time?
One.
When will a patron's VIP limit be replenished?
What bills do not have a watermark?
Small Portrait bills, Ones, Twos.
What is the cumulative sum of variances you have to get, in order to receive a coaching?
$100
PR
Promotion Win: Used to log any promotional winnings.
What steps should you take if a patron approaches you and says anything about problem gambling?
Contact cage management.
When can we sell gift cards?
Anytime.
Name four ways to identify a counterfeit.
Texture
Microprint
Color Shifting ink
Water Mark
UV strip
Woven fibers
(100s only) 100s to Bells
At what Variance amount do you have to copy ALL paperwork?
$250
JPC
Jackpot Check: Used to create a check.
Where, in the cage, is solicitation allowed?
Nowhere.
Name three places you can do an E-Check
Cage, Phone, TRU
Who has Jurisdiction over cash and coin?
The secret service.
How many Types of variances are there? Name them.
2. One shot variance and accumulated variance.
NDFO
Non-Designated Funds Out: For the payout of non-designated funds.
When giving directions to a patron, what should you do?
Be thorough when giving directions, use maps, or put directions in writing.
If the casino is selling T-Shirts for a band that is playing a concert that night, what are done with the funds from those sales?
Transaction into vault, general, concert merchandise.
In the event that the bill is genuine, and is returned to the cage, what do we do with the funds?
If a patron was involved then it will be placed into Non-Des and the patron will be contacted.
If no patron is involved it will be processed as a general into vault.
Define a variance as per stated by policy.
Variances are cash or cash equivalent differences; either overages or shortages that occur when the Team Member’s till amount does not match the total drop amount.
SHP
EGM Hand Pay: Used to verify that a cancel credit was assigned to a patron's RA profile.
What is the worst possible statement a team member can make to a patron?
"I don't know."
If a hotel clerk comes to chips bank with a personal check in their till, how do you process it?
Transaction into vault, Recycler 1 Check or Recycler 2 Check depending on where the till is being deposited into.