New on The Mountain
In addition to a new powerhouse for Salamander, Mountain Ops also cleared more of these wooded areas for adventurous skiing.
What are glades trails?
All lift tickets and season passes, except for the Perfect Pass are now valid for this many consecutive hours?
What is 8 hours?
This season pass is the only truly unrestricted pass we offer.
What is the Perfect Pass?
A lost child is brought to the Ticket Office. This is the first step.
What is notify Cassie or manager on duty?
What is Swiss Valley?
Newly rebuilt decks allow ski-in/ski-out access directly from 2nd-floor slopeside hotel rooms at this hotel.
What is the Timberline Hotel?
The new price for a 1 day Adult lift ticket is this amount.
What is $104?
Guests skiing Monday-Thursday (non-holiday) now receive this amount in a mid-week credit?
What is $20?
A guest wants a refund because their child only stayed in First Flurries for an hour. Outline the correct response using the "Positive No" strategy.
What is (lift tickets are non-refundable/mention mountain credits)?
Identify 5 places Timberline Mountain gift cards can be used.
What is the (Rental Shop, Retail Shop, Cafeteria, Slippery Slope Bar & Grill, Mountain Owl, website, Perfect North Slopes, Swiss Valley, Ticket Office)
This new building replaced the old Adaptive Building near the First Flurries beginner area.
What is the Snow Sports School?
All products purchased are [blank] and [blank].
What is non-refundable and non-transferrable?
Buying a 2 day visit now saves you this much per day and buying 3 or more visit now saves you this much per day.
What is $10 and what is $15?
A guest is planning a trip for the upcoming weekend and has come down with the flu. They want to transfer their lift ticket to a friend. Outline the correct response.
What is "lift tickets are non-refundable AND non-transferable, however, your lift ticket is valid for this season as well as next season"?
This is the office manager you should go to first related to groups, clubs, shops, hotel partnerships.
Who is Kimmie?
This new installation gives guests easier access to both terrain parks.
What is a rope tow?
Lift tickets do not need to be used consecutively, but can be used anytime the season in which they are purchased in as well as the following season. This is now treated the same as lift tickets.
What are multi-day rentals?
Perfect North Slopes and Swiss Valley Season Passholders - excluding the Perfect Pass - receive this percentage off of lift tickets.
What is 50%?
A guest reports a major collision on the mountain. Identify one key piece of information you should obtain.
What is (trail location, skier right/skier left, clothing identifier)?
This is the manager you should refer to first regarding the Timberline Hotel.
Who is Ashley?
This much needed addition replaced where the Snow Sports School office used to be.
What are additional 2nd floor bathrooms?
A new, smoother online process allows guests to purchase these 2 products together.
What are lift tickets and rentals?
This is the max amount of Timberline Mountain Credit you can earn in a single day.
What is $50? ($10 short day, $10 late day, $20 mid-week, $10 beginner day)
A season passholder's RFID card is not working at the lift gates. Identify 2 things to verify in Sales.
What is (active pass/liability waiver signed/correct RFID card/not up against phone or inside wallet)?
This the strategy we use when telling a guest "No"
What is the Positive No strategy?