SkyMiles Medallion Status
The Units used to to track medallion status
What are Medallion Qualifying Dollars?
this indicator will appear in axis when a reservation qualifies for a refund.
What is the Refundable indicator?
this is the program used to rebook flights in Axis during IROPS
What is Rebook me?
this needs to be quoted when discussing the cost of a flight.
What is including all taxes and carrier-imposed fees?
this is what the Delta values are called.
What are the rules of the road?
The date that signified the last day to earn toward Medallion status in a year.
What is December 31st?
this program should be the first stop for processing a qualifying refund.
What is Omni Pro?
true or false we can use codeshare flights to rebook on other airlines during IROPS
false
this needs to be quoted before a ticket is issued or reissued.
what are the fare rules?
Welcoming, caring, and elevated comprise these.
What are the Delta brand beliefs?
The program used to purchase a set amount of Medallion Qualifying Dollars when a person is close to achieving the next level of status.
What is Elevate my status?
The customer may opt for this in leu of a qualifying refund.
what is a credit valid for five years?
The two categories all IROPs are placed into.
what are Delta pay and passenger pay?
this program needs to be used to issue 5 year credits
What is Omni Pro?
this is the model employed during high tension calls to help deescalate.
what is the LEAP Model?
The program used when a customer is switching airlines and would like to convert status from another airline to Delta.
What is the Status Match Challenge?
This happens 24 hours following a customer no showing for a reservation that is flagged refundable.
What is automation cancels and refunds all unflown flights?
these are the three criteria that qualify a customer for a hotel voucher.
this needs to be quoted at the first mention of any part of a routing.
what are codeshare and connection carriers?
Inform me, be kind to me, recognize me, and greet me are this.
What are the Impactful behaviors?
The program used when a customer is unable to travel as much due to a major life event the previous year and lost their Medallion status.
What is Reclaim My Status?
Name three involuntary reasons that a ticket would qualify for a refund.
Schedule change or flight disruption of 3 or more hours domestically, or 6 or more hours internationally, Flight Cancellation, Change in Origin or Destination, Increase of Connection Points, Downgrade to Lower Class of Service, Change of Flight Number, Change of Accessibility of Aircraft,
these are the criteria for a free change during an IROP.
what is Same Outbound and Return location or alternate airports within a 100-mile radius of the original flight, Same Cabin, Departure date +/- 2 days?
this needs to be quoted to the customer if it appears in the reservation in Axis.
what is the refundable eligibility?
this policy gives the specialist the ability to do the right thing beyond FCRs.
what is situational flexibility?