Hospitality
When a guest says "Thank you" we say
What is "My Pleasure"
When a guest enters the front door, what should we do
What is greet them with a "Hello Welcome"
Where should we take orders?
What is by the menu board
True or False
We should greet guest when they arrive at the Window
What is true
What flavor milkshake is the most sold?
What is Cookies & Cream
What is the Core 4
What is
Always say my pleasure
Share a Smile
Speak with a friendly tone
Create eye contact
How should we call a guest up to take their order
Before heading outside what should we have on us
What is
iPad & Swiper
Menu
Saftey Sash
Walkie-Talkie
Where should we tell guests to pull up to?
What is the stop sign/end of the drive-thru
Who is the founder of Chick-fil-A
What is Truett Cathy
True or False
We should always say my pleasure regardless if they say thank your or not
TRUE
When is the appropriate time to ask for sauces
What is after every meal, ask what sauces for that meal
When is the appropriate time to ask for sauces
What is after every meal, ask what sauces for that meal
What is all the times except when it's raining.
What is 2nd Mile
What is
Personalizing with guest names
Welcoming and giving a fond farewell
Engage generously
How long should a guest be in line for
Whats is no more than 30 seconds
What is the ideal time per order?
What is less than 45 seconds
When passing orders, how should we approach the car
What is
Greeting them by name, and confirming their order
What is Waffle Fries
When we see a guest coming in with a baby or a toddler, what should we do?
What is bring them a highchair to their table
What is the correct order to take orders
What is
Greet, Dine-In or Carry Out, Order, Repeat, Payment
What is guest see a long line a choose to skip their visit.
How long should we have cars in the passing area before they go?
What is a maximum of 30 seconds
When did the first Chick-fil-A open and where?
What is 1967 in Atlanta GA