Open-Shut Case
The time to give Opening Speech
What is: 15 minutes into the guests first meal?
"I clogged the toilet in 204 :("
Who is: No one! You got this!
The most common issue with AV in Worship Center
What is: It being set to Auto Large Room when it should be Manual Large Room?
The location of more paper towels
What is: Housekeeping basement?
The location of the volleyball net(s)
What is: Wellander Closet?
The time to set out Evals
What is: BEFORE last meal?
There is a campus-wide power outage
Who is: Maintenance On Call?
Most common issue with projectors in Worship Center
What is: Overheating?
The location of more blankets and pillows if requested
What is: The closets in the rooms or Deborah's office?
"Can I use the trails even though I'm not a guest?"
What is: Unfortunately no, we are a closed campus?
"Can I sleep in till 2 pm on Closing Day cause I'm really tired?"
What is: No, we need to allow our housekeeping team enough time to prepare for the next group?
You wake up with the flu :(
Who is: Heather or Natalie?
"How do we do middle of field outdoor karaoke?"
What is: the JBL?
"We have to keep the same towels ALL WEEK?"
What is: No, towel exchange is on Wednesday?
"What should I do with this bounce house on this lovely brisque 102 degree day?"
What is: Save the lawn?
The correct response to a leader informing you they actually forgot to add another 40 people to their room charts while checking in guests and will need more rooms
What is: seeing what rooms are available, grabbing keys, making sure rooms have linens, letting Natalie know?
"Jimmy just dove into the creek and is now grievously injured."
Who is: 911, then Stacie or Heather?
Things to bring to run sound at Cathedral Grove
What is: sound cart, speakers, and stands?
Bonus point: power from Sports Court
The location of Joni & Friends wheelchairs
What is: housekeeping basement depths?
"Can I reserve the sports court for a game of Super Soccer?"
What is: If there are multiple groups: No.
If they are an exclusive group: Talk to your leaders.
Key parts of Welcome Speech
What is: Safety protocols (evac signal, first aid & AED location, 911 calls), Quiet Hours, Plumbing, Host Availability, Bussing Dishes, Have Fun?
"I will not see reason and will continue to yodel with my 19 friends as loudly as I see fit even thought it is 1:33 am!"
Who is: Sheriff - Non Emergency Line?(831-454-7600)
Five things you need for Movie on The Lawn
What is: tarp, screen, speakers & stands, power, projector & cart?
"My kid threw up in his bed and it was so gross that I also threw up on the floor. What do I do?"
What is: contact housekeeping ASAP OR strip bed, disinfect, special crystals for the carpet if not available?
Pool Hours
What is: 12 pm to 6 pm but closed 3:45-5:00 pm Monday through Friday for Frontier?