Risk Classification
What individual perceives as an unwanted event (opinion)
What is subjective risk?
This domain risks affect the financial sustainability of the organization.
What is the Financial Domain?
This modern management system breaks down silos and promotes a comprehensive and wholistic attitude towards risk throughout an organization.
What is an Enterprise Risk Management System (ERM)?
This is an overlooked aspect of change management. IT often refers to the norms or values of an organization, which is shared amongst the colleagues in an organization.
Culture
The role of a risk manager.
What is to make everyone a risk manager?
A risk that is measurable or quantifiable.
What is objective risk?
This domain's risks are associated with the delivery of care to patients.
What is the Clinical/Patient Safety Domain?
This is 1 of the 5 key elements in the ERM process.
What is...
strategy setting, risk ID, risk assessment, risk response, and communication?
The ___ phase of the three phase process of resistance process recognizes and determine what needs to change.
Phase 1- Unfreeze
This tool can be used to assess a risk's frequency and severity characteristics.
What is a Risk Map?
A risk brought on by sudden or unpredictable changes (ex: global risks)
What is dynamic risk?
This domain is associated with competition, brand, and the failure to adapt to changing times.
What is the Strategic Domain?
This new senior role was developed to manage the implementation and maintenance of the ERM system across the organization.
What is the Chief Risk Officer position (CRO)?
An example of how to create urgency within an organization.
Have honest discussions and provide convincing reasons to get people of your organization to continue dialogue to push others to want the change.
This domain is not related to malpractice litigation but is associated with fraud, accreditation, or breaking a law.
What is the Legal/Regulatory Domain?
The factors of this risk do not change (ex: Natural disasters)
What is static risk?
This ASHRM domain covers assets and their value.
What is the Hazard Domain?
As hospitals modernized and their sensitive healthcare data was put on computers, they became vulnerable to this new type of organization wide risk.
What are cyberattacks and computer failures?
You must develop a ___ in order to address any resistance that comes to the implementation of a new change.
Structured process
This relates to the increase in frequency and severity of an adverse event.
What is a Hazard?
The CEO of Penn Medicine has asked you to discuss the risk of surgical errors. Are surgical errors considered an objective or subjective risk? Explain.
What is Objective risk since it is measurable?
A patient has a HAC due to a deviation in the standard of care by a physician who believed he was right about a treatment. This falls under the patient safety domain but the best correlated risk domain is.
What is the Operational Domain?
Leadership support is the _____ action step in the ERM process, executives and senior leaders must buy into the value provided by ERM and promote it internally.
What is the first action step in the ERM implementation process?
Name a type of resistance that could arise and give an example of how to address it.
Emotional – fear, loss, sadness, anger, anxiety, frustration,
depression, and focusing on self
• Disengaged – quiet, avoidance, ignoring communications,
indifference, apathy, and low morale
• Work impact – reduced productivity/efficiency, non-compliance,
absenteeism, and mistakes
• Acting out – conflict, overbearing, arguments, sabotage,
aggressive, passive-aggressive, and celebrate failure
• Negativity – rumors/gossip, miscommunication, objections,
complaining, sarcasm, and focusing on problems
• Avoidance – ignoring change, reverting to old behaviors,
workarounds, and abdicating responsibilities
• Building barriers – excuses, counter-approaches, recruiting
dissenters, secrecy, breakdown of trusts
• Controlling – asking many questions, influencing outcomes,
defending the current state, using status
addressing it: training managers and supervisors to handle conversations with concerned employees. Inviting participation in solutions and enlisting resources of support.
This type of hazard relates to loss due to carelessness when one fails to comply with set protocols. This carelessness causes an increase in frequency and severity.
What is Morale Hazard?