Performance Management
What is a continuous process where organizations align employee performance with strategic goals through goal-setting, feedback, & development?
What is performance management?
What is a structured, step-by-step approach used to address employee performance or behavioral issues, giving employees opportunities to improve before more severe consequences are necessary?
What is progressive discipline?
Be _________________ & follow the same process for all of your employees.
What is to be consistent
You should take the time to ______________ before going into having a difficult conversation.
What is prepare
What is fighting a co-worker or client?
What is termination
What is the difference between performance appraisal's and performance management?
What is performance management is an ongoing communication process while, performance appraisals is on an annual basis
What is an informal conversation addressing an issue with an employee?
What is a verbal
When putting our employee on a progressive discipline our goal is not to _____________ or _______________ or employees.
What is terminate or punish
Always try and use _____ statements when having a difficult conversation
What is "I" statements
What is behind documentation for a couple of times?
What is a verbal warning
What are 3 key points to performance management?
What is goal-setting, ongoing feedback, monitoring performance, coaching & development, & recognition & rewards?
What is the last step in addressing behavior after all other discipline avenues have not worked?
What is termination
What is the process you will have to do after each supervision or after presenting a progressive discipline to an employee?
What is doumenting
What are 2 things you should do during a difficult conversation?
What is be clear, be an active listener, ask open-ended questions, be empathetic, understanding, maintain a respectable tone
What is multiple minor violation policies?
What is a written warning
What are 3 ways that performance management benefits the employee & the organization?
What is enhances productivity, employee engagement, professional development, organizational success, retention & trust
What is depending on the ____________ of the violation of the policy, ________________ can be skipped.
What is severity & steps
What is ongoing __________________ is crucial to any process with an employee.
What is ongoing communication
What is if an employee gets angry or super upset during a conversation?
What is end the conversation calmly and follow-back up at a later time
What is theft of time?
What is Progressive Improvement Plan or Termination
An effective performance management process will assist in the drive in both employee ___________ & ______________ success
What is employee growth & organizational or CYFS success
Progressive discipline is meant to be a _____________.
What is a learning tool
Regular _____________ & _____________ will help guide employees with their performance & growth.
What is check-ins & feedback
What are 3 things you should not do during a difficult conversation?
What is do not beat around the bush, blunt, defensive, cut off the employee, or don't listen
What is the 3rd offensive of a violation after all other warnings?
What is a PIP or Progressive Discipline