I'm Hungry
What is Folgers in your cup!
Located at the top right hand side of your Switchboard Application
Hint: Not the Menu or Dial Pad
The combination used to re-open switchboard when you accidentally "x" out of it.
What is CTRL + S?
These are the three components of our AW application
What is Lily (Soft phone), AW Chats, and Switchboard?
To ensure accuracy, check if any adjustments are needed and to ensure everything is confirmed for that pay period
What are reasons to confirm Yoco (hours)?
The First or Last 10 minutes of your scheduled shift
What is the only time you can not take your breaks? (Paid or Unpaid)
During the first shift of the day, you are permitted to log into this Status for up to two minutes
What is Email Status?
This serves as a reminder for what you need to accomplish.
What is a To-Do List?
Chosing Dial Pad, Settings Gear, Trouble Shoot, Test Call are the steps taken to _____.
What is Placing a Test call?
Ben Zimmer, lexicographer, found the earliest usage of the acronym from 1993, in a trademark filed for YOLO gear with "you only live once" in small lettering. The acronym was popularized around 2011 by Canadian rapper Drake. YoCo, not to be confused with YOLO, contains what
This Anywhere Works Brand has donated 1 million meals to communities across the United States and Canada.
What is AnswerForce?
This status should be used only for emergencies, as it will affect your ready status.
Go Offline and 'Quit'
What is steps taken at the end of the shift to properly log out of AW?
Used for Taking Calls, Researching Accounts, Using the back up form, and Pulling up AW Chats
What is Switchboard?
ISP Issues/Internet Outages, Power Outages, Milk Expressions, Issues with Personal Computer Equipment, Time spent on Adaptive U while not in learning time
What are examples of situations that will NOT be approved if you were to make an adjustment?
Three hours worked consecutive will entitle you to ______ rest periods.
Hint: This is paid time
What is one paid ten minute break?
Personal, Email, Meeting, Project, System, Training and ACW are all ____ statuses
Testing phone lines, getting out of an ineligible paid break status, and not getting a call in 5 minutes are all ways that require ____.
What is placing a test call?
First Name . (dot) Last Name
What is your username to log into Lily?
Hours can not be adjusted on Yoco After they're confrimed
Hint: Payroll must be contacted to make adjustments if you have already confirmed
What is the importance of making adjustments before confirming hours for that day?
Required when scheduling over 4.5 hours (CA) or 5.5 hours (US) consecutively
What is a minimum of 30 minute offline time?
Available, Busy (on a call), Video Call, Active Response, Chats, Repeats are all ____ statuses
What is Available?
The number to dial when you are not able to join training for any reason at all.
What is the Training Line 866-686-4950?
After training, This is the only acceptable time of day we are allowed to log in to a shift up to five minutes early
What is the first shift of the day?
Edit, Hour, Minute, Seconds, Reason, and Description are all what?
What are the steps to making a Yoco Adjustment?