Settle Damages
you receive settle damages task and there is a DRP conversion or Total Loss
What is clear the task
You do this to see if contact has been made.
What is check claim history.
I couldn’t contact the claimant who do I call nex
What is call the driver involved in the accident
If you receive an emailed estimate but no MOI has been established what would be the next steps?
what is
Update amount in damage details screen and reach out to customer to establish MOI
DId you have any pain, discomfort or did you receive medical attention?
Name the 3 part injury question
TX claim and payment amount is over $2500.00 for the insured. If unable to reach the insured and a lienholder is listed on the policy
what is
voicemail left and email sent you choose what drop down
what is unsuccessful contact
Claimant said it wasn’t me and I need my car fixed where do I look
What is check liability screen
If a tow bill was received what must be done before we can reimburse it?
What is
Initial estimate payment must be issued
Add review rental bill task and reply to the customer's email advising that invoice was sent for review
What should we do if we receive a rental bill via email
Made two attempts to obtain insured's title with no success
Clear Task Do Not Issue Payment
Authenticate, Add, Verify, and update missing loss info are steps of?
What is contact successful
After discussing rental info with claimant I send this
what is
GEN P 025 Letter
What should you avoid disclosing when communicating digitally?
PII PHI
(Three Labor hours = one Day of Rental.)
Include weekend days when reasonable rental exceeds five days
What is the rental formula to determine how many rental days are owed?
you do this when Claimant Payment amount is $2500.00 or under in TX, and they are undecided on what shop to use.
what is Issue payment to the claimant
Discussing coverages and policy limits is in this step of the MIC-I process
What is step 4 ?
I need a file note template for doc auto rescheduling
what is check MIC-C RA
you do this when you receive a supplement sent to the claims@claims.allstate.com email.
What is
Upload to the supplement intake site and acknowledge email *bonus* how would you respond? use supp response
Claim Summary, Liability, Coverages, Alerts, Tasks, Future Tasks, Claim History
What are the 7 Circle Method Parts?
- TX and payment amount is over $2500.00.
- AZ claim and total damages are over $2500.00.
this is what we do for these scenarios
What is attempt to contact claimant and follow instructions found within the TX and AZ lienholder job aids. * bonus * what do we need in TX ?
Email Templates are found in this step
What is step 2
What 7 things should we address when completing MIC-C
What are loss facts,
injuries, contact information, participants,
damage details, MOI, LOU and Payment
A customer sends a text saying "Thank you", what actions do we take to complete the Review Customer Text task.
Document with 'no action needed' and mark complete.
1.Search for the shop in Assignment Creator and if shop is part of GHRN proceed with making the assignment
2.If the shop is not part of GHRN, set the next available MOI for the customer.
What steps should we take if the customer already has their vehicle at a repair shop after reading the DRP script