4P January 2025

QA

100

Which option is correct?

Option 1: 

• Thank you for contacting 4Patriots, my name is X. How can I help you today?

Options 2:

Thank you for contacting us today, and thank you for being apart of the 4Patriots family.

Option 1: 

• Thank you for contacting 4Patriots, my name is X. How can I help you today?

200

A cutomer calls in and they cant verify the full account but just have a general question about the 1800 plug. Do you still add notes to the account?

Yes - you ALWAYS leave notes.

300

True or False:

Every chat and email interaction needs to include an upsell.

True

400

Do you need to add an RMA when doing a refund if there is already one there?

Yes, the RMA MUST be completed first BEFORE the Refund/Partial Refund is given.

If an RMA was already completed without a refund and you are now completing the refund, you MUST FIRST do a New RMA, and then you may complete the refund. This is extremely important!

https://wiki4patriots.atlassian.net/wiki/spaces/CSR/pages/722305062/How+to+Add+RMAs+to+Orders+SOP

500

What would be an acceptable way to express empathy in this scenario - Customer calls and is upset that his Power Cell isnt working after 1 year.

Example: I am so sorry to hear your Power Cell isnt working as you expected; I would be happy to review this with you. Do you mind verifying your account so we can proceed? 

Generators

100

Q. How many 1300 batteries can connect to the 2.5kx?

A: Up to 4

https://wiki4patriots.atlassian.net/wiki/spaces/PPG/pages/4039376912/Patriot+Power+Generator+2500X+PPG-25X

200

How long would it take to charge the 2kx using (1) 100w panel?

16 hours in perfect conditions

300

How long can the Sidekick run a 150w mini fridge?

2 Hours

400

What generator lasts longer running a fridge, the 1800 or 1200?

1200

500

If you have a 100w panel, and are charging the Sidekick in perfect weather conditions, how long would it take to charge from 0%-100%?

5 hours, this is a trick question

MISC

100

What has to be verified on the account prior to speaking with the customer?

Name, full address, email, and phone number.

200

If its a CSP order and the customer wants to return one Power Cell, would you process a return label in RL?

Yes, everything that has been returned needs to be processed. 

300

How many PGR DS container orders can be placed at one time? 

One

400

Tell me what bonus items come with the 1-Pack of the Gold Medallion All Meat Kit?

• 1-Pack Bonuses:
  • Top 10 Items Sold Out After a Crisis (Digital Report)
  • Survival Garden Guide (Digital Report)
  • How to Cut Your Grocery Bills in Half (Digital Report)
  • Water Survival Guide (Digital Report)
  • Homestyle Meaty Classics (Digital Report)

500

If a customer places an order with us through chat after seeing an ad on Facebook, what would the correct Ad Code be?

Facebook