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100
what must you have passed in order to continue on the hiring process for the OPP?
What is RPAB
100
What is our team name/mascot?
What is team pickles
100
What can be a challenge for a dispatcher when it comes to a cell phone caller?
What is pinpointing their exact location
100
A common medical issue with 9-1-1 dispatchers?
What is PTSD
100
Psychological assessment is part of what?
What is the hiring process
200
What historical event was taking place during our video example of a serious/difficult call?
What is September 11th terrorist attack.
200
What happened to the man in our funny call, video example?
What is won money on a scratch ticket/passed out
200
What should a dispatcher never take home with them?
What is work stress/their work
200
True or False. Is CPR & standard first aid certification a requirement as a 9-1-1 dispatcher?
What is true
200
approximately, what does a 9-1-1 dispatchers salary start at in Canada
What is $50,000
300
"In the end, you have to make yourself assertive. You need to be in charge of the situation in order to do your job effectively." This is an example of what?
What is Qualities a 9-1-1 dispatcher should posses (#5)
300
In Canada, how many calls are placed each day into 9-1-1 calling centers?
What is 12 million
300
How many working hours a week is considered to be part time in 9-1-1 dispatching?
What is 80 hours a week
300
what did we start our presentation with?
What is a quote
300
What colour is our group?
What is green
400
Name 3 emergence job prospects
What is Ornge, OPP, DRPS
400
what is the required education to be a 9-1-1 dispatcher.
What is minimum OSSD(grade 12) equivalent, successful completion of post secondary call center career course, APCO certification, advanced EMD certification
400
what information do dispatchers need to gather?
What is location & incident information.
400
What is something that all 9-1-1 dispatchers want society to know?
What is let them know where you are, know your postal codes, to be patient, a lousy call is not their fault, slow down & take a breath, know how to ask dispatchers for information, stick to business, show some compassion, show some professional discipline, remember dispatchers can help you.
400
what did the young boy want the 9-1-1 dispatcher to help him with?
What is his math
500
What are 3 career benefits of 9-1-1 dispatching?
What is diverse work, make a difference in peoples lives, satisfaction knowing your actions help save lives, no two days are the exact same, fast work environment, good pay & benefits, career stability
500
What are 5 things you learned today from our presentation?
What is the role of dispatching, education needed, qualifications/requirements, 5 qualities, career stepping stones, emergency job prospects, hiring process, hiring prospects, salary expectations, benefits & challenges, 10 things every dispatcher wants you to know.
500
"Clarity is essential to communicate over the phone. You need to get all the information without any misinterpretations". This is an example of?
What is 5 qualties a 9-1-1 dispatcher should possess (#2)
500
What was the little boy's age in one of our video examples?
What is 4 years old
500
what are 5 career stepping stones?
What is CN, SPCA, OnStar, 407, Caa
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