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When should a 90 day extension be provided by us as agents over the phone?
When they have applied for renewal documents prior to their permits expiring and have not rec'd a work authorization letter. Provided as courtesy coverage.
Will i get a new card with my new 90 day extension date?
No, disregard the expiry date the covrage is active in the system when you rec a new permit you will get a new card.
Caller's account has been updated with their auth letters to the until date listed, They still have no rec'd new permits, what document should they have from IRCC?
Interim Work Auth Letter for 180 days with the date of Mar 11
What does a note look like after applying a 90 day extension?
DOA-
APP#-
EXT-
For all on acct
Your caller is requesting a 90 day extension, they were previously on a W permit and applied for V record they are the main registrant are they eligible?
Nope, cannot be a V as the main registrant unless (missionary, BATUS ect)
What information do we need to apply a 90 day extension?
DOA- must of applied prior to permit expiry
AUTH #- Will start with W/S/V- V must be for spouse or dependants only
What is a authorization letter/ Implied status letter/ Acknowledgment Letter
a letter from ircc that allows them to remain in Canada and work under the same conditions until a future date
What documents must be sent to Health in order to extend another 180 days?
Recent letter from the employer confirming they intend to continue employment to the end of the 180 day period approved in the IRCC letter
Most recent paystub (within 30 days)
Copy of the Interim work letter (with 180 days extension)
Screenshot of their IRCC online account that shows document status and messages received for each dependant on the Alberta Health account.
Caller is requesting a second extension for his wife who is on a study permit (he has no auth letter) are persons on a study permit eligible for a second extension?
Your caller has notified the only documentation from IRCC they have rec'd is a denial letter, what should you do?
Coverage is cancelled the date of the denial if known or immediately, even if they are appealing.
Recommend private insurance while they wait.
Can we provide a 90 day extension on application for PR only?
NO, they must have applied for W/S/V
If it is known a caller has a work auth letter what are their next steps?
Take it to the registry with previous permit to be updated to until date.
What if i applied by mail and im still waiting?
We ask that they set up an on-line portal with IRCC and submit screen shots of their status with proof of employment.
Caller is calling to notify his permit has expired what probing questions should we ask and where should we be looking first?
What documents do you have from IRCC? Confirmation of application?/Auth letter allowing them to work until a future date?
SSDIR to see documents
Your caller's account is still cancelled with an old work permit but they have made it known they have rec'd their new permit from IRCC, how do they have that updated?
Go to nearest registry office
If a denial of confirmation of application has been notified for a renewal of a permit are they eligible? When we do cancel coverage?
No, coverage is cancelled the date of the denial if known or immediately, even if they are appealing.
Cand my spouse and children also be extended with my auth letter?
Yes they need to provide confrimation of application
Ignore the letter and provide a 90 day extension
Reg and Stat2 have valid permits their daughter is on a Visitor record and has had one 90 day extension is she eligible for a second?
No, those on V are only eligible for 1 extension
Can we provide a one time 90 day extension to a dependant child who is currently on a travel history report?
Yes, if they have applied for a V, or a S prior to the expiry date, you need the DOA and APP#
Your caller is calling 3 months ahead of their Work Permit expirty date can you provide a 90 day extension?
No, must call back within 30 days of expiry (IRCC might send then new documents in that time frame)
Both reg and stat2 have auth letters with two different dates what one does Health register for both?
The later date
Can persons on a work permit who have never rec'd a work auth letter (rare) recieve a second 90 day extension?
Possbily they must send in, confirmation of application a recent pay stub and a letter from their employer they are contuning work for that period of 90 days
Should we provide a 90 extension while they are waiting for their auth letter to be processed?
No, they are eligible and will be reisntated the day after their expiry date with that letter meaning they will have no gap in coverage, if they have bills or have paid for health services once coverage has been reisntated they can re sumbit/ claim for reimbursement.
Can a single student be granted a second 90 day extension?
No, if they are still studying they are only allowed one