Compliance
Where are the Branch Business Continuity Guide (BCG) & Red Emergency Handbooks are located? What do they contain?
BCG - On the desktop start button or b-web
Red emergency handbook - Above the desk in the secure desk room
What is our Branch LEI goal?
76%
What are the 5 steps in ATW?
1. Get Ready
2. Welcome
3. Understand your Customer
4. Provide Trusted Advice
5. Stay Connected
What are the two Question you must get a 9 or 10 on to get a double double on an LEI survey?
1) Exceptional Experience
2) Increase Business