Education, Requirements &
Qualifications
Qualities, Hiring & Salary
Prospects & Videos
Benefits & Challenges
? Mystery ?
100
A minimum of Grade 12 is the
What is the minimum education needed to be a dispatcher?
100
Application and Resume
What is the first step in the hiring process?
100
What was the tragedy from the challenge call?
9-11 World Trade Centre Twin Towers Fall
100
Being a 911 Dispatcher is rated as
One of the highest stress jobs
100
A Pickle
What is our team mascot?
200
Toronto Paramedic
Who requires Advanced EMD Certification?
200
$50,000
What does a 911 dispatchers salary roughly start at?
200
What are two, local to Durham College, emergency job prospects?
DRPS & Oshawa Fire
200
Pinpointing exact location
What is the challenge with cell phones?
200
PTSD
What is a common health-related challenge for dispatcher?
300
60 - 80 hours a bi-weekly
What is considered "Part-time" Hours in dispatching?
300
RPAB
What is entrance exam RCMP requires candidates to pass?
300
How old was the boy calling for help with his math?
4 years old
300
Stress/Their work
What are two things dispatchers should never bring home with them?
300
A lousy call is not their fault. Know your postal codes. Be patient. Show compassion. These are examples of...
What are 10 qualities dispatchers want society to know?
400
Resume Bonus!
What are APCO Certifications?
400
What are 3 of the 5 Qualities a 911 dispatcher should possess?
Effective communication, Being able to clarify information, Ability to remain calm, Confidence, Assertiveness
400
Can you name 2 job prospects NOT listed in our presentation?
Class answer
400
Working long shifts, weekends, holidays & shift work
What are some challenges of the job?
400
What happened to the man in the funny call?
Lady caller hit him in the head with a pan because he won $200,000 on a scratch ticket she gave him.
500
What is the minimum type speed and accuracy needed?
40 WPM - 5% error rate
500
"In the end, you have to make yourself assertive. You need to be in charge of the situation in order to do your job effectively." This is an example of what?
What qualities should a 9-1-1 dispatcher possess? (#5)
500
Name 3 stepping stone jobs and 3 emergency job prospects listed in our presentation
Stepping stone; SPCA, 407, OnStar, CAA, CN, Via, Transport company Emergency Job Prospects; Coast Guard, DRPS, Oshawa Fire, OPP, RCMP, ORNGE, Toronto Paramedic, Ottawa Police, Ambulance Services
500
Name 3 benefits of the career listed in our presentation
- Career stability - Good pay and benefits. - Fast paced environment - Tight knit community - No two days are the same - Diverse work - Making a difference - Saving lives
500
Dispatchers are the __________________ (fill in the blank) (3 possible answers)
- Thin yellow line that holds everything together. - They are the first responders answering emergency calls from the public. - integral part of the EMS field.
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