911 Calls
Name two Job-Related Frustrations faced by 9-1-1 dispatchers.
- Other Employees
- Training Issues
- Negative Attitudes
- Lack of recognition
- Scheduling factors
- Rotating Shifts
- Work Flow
- Eat at Work Requirements
- Cleanliness
- Uncomfortable Chairs
How many stations are in a battalion?
5
Which is NOT a type of law a 9-1-1 Officer should be familiar with?
- civil
- criminal
- motor vehicle
- constitutional
motor vehicle
BOLO
be on the lookout
True or False: A fire hydrant is considered the most correct method of getting water to a fire.
True
Response is the phase of a 9-1-1 call with the longest duration.
False (post response)
A fire district is commanded by a ____ ____
District Chief
The trademarked symbol which is authorized for use by those involved in EMS systems
Star of Life
DOT
True or False: A police officer is considered a member of the local emergency medical services
false
Name ONE red flag a Law Enforcement Officer must be familiar with to avoid danger
Motor vehicle stops when there are numerous occupants
Any mention of possible weapons
Vehicle or persons stopped when descriptions match those involved in earlier incidents
Name three types of fire alarms
1. intrusion
2. fire
3. smoke
4. carbon monoxide
5. motion detection
Legally binding promises or agreements between parties that the law will enforce is called
contract law
ETA
estimated time of arrival
True or False: Message broadcasts should be at a rate of 30-50 words per minute
false (30-40wpm)
Name the first three lines a dispatcher is supposed to say during a 9-1-1 Call
1. Where is your emergency?
2. What is the number you are calling from?
3. What is the emergency?
Name two missions of the fire service AND two basic needs of the fire service.
missions:
- rescue
- protect exposure
- confinement
- extinguish
- overhaul
needs:
1. organization
2. personnel
3. training
4. resources
Define Vicarious Liability
a legal concept that holds someone liable for their actions and for the actions, inactions, errors and omissions of those employed they supervise
APB
all points bulletin
Name 3 Type-B Characteristics
- Rarely hurried
- Less desire to achieve
- Not competitive
- Good listener
- One thing at a time
- Slow, deliberate in speech
- Self-satisfaction
- Expresses feelings openly
- Seeks limited responsibility
Which two below are NOT basic elements of a telecommunication system?
- Receiver
- Call taker
- Transmission Med
- Transmitter
- ALI
- Call taker
- ALI
List the Fire Services Chain of Command, highest to lowest.
1. Fire Chief
2. Deputy Chief
3. Fire Marshall
4. Battalion Chief
5. Captain
6. Lieutenant
7. Driver Engineer
8. Firefighter
Define Feedback
the response from the receiver back to the sender which the sender uses to ensure understanding
What does each letter in CYMBALS mean?
C: color
Y: year
M: make/model
B: body
A: accessories
L: license
S: state
What do PSAP and TDD stand for? (name both)
PSAP: Public Safety Answering Points
TDD: Telecommunications Device for the Deaf