Module 3
Module 4
MSAG
Combined Module
Phonic Alphabet
100
All-encompassing term for actions that include the telephone, handling the conversation, and gathering pertinent incident information.
What is "Call processing." 3-1
100
What displays the number of the location?
What is ANI. 4-2
100
Controlled by the Emergency Service Number (ESN), which is derived from the caller's location.
What is the selective routing. 4-6
100
Which call routing function dispatches directly by the PSAP?
What is direct dispatch?
100
What is the phonic letter for N?
What is November?
200
The statement "The car drove off the road into a ditch" answers which "W?"
What is "what."
200
What displays the location?
What is ALI. 4-2
200
The acronym MSAG stands for.
What is Master Street Address Guide. 4-6
200
Which call routing operational is typically used for non-emergency and administrative call.
What is call referral? 4-7
200
What is the phonic alphabet of the letter O?
What is Oscar?
300
Which population may need to start "at the beginning" with the events or signs and symptoms that led to the telephone call, rather than coming right to the point and stating the problem up front?
What is a older person.
300
A dedicated line for sending the caller to the correct answering point.
What is Basic 911. 4-2
300
The MSAG is essentially a?
What is a routing table. 4-6
300
Which operational method only dispatch specific agencies?
What is call transfer?
300
What is the phonic alphabet of the letter X?
What is X-ray?
400
If the caller can not provide the dispatcher the "EXCAT" location what other piece of information is best?
What is surrounding businesses or building names, or cross streets. 3-5
400
Phase II of the wireless public safety communication does this.
What is estimated location. 4-4
400
Reference the MSAG what information is this table providing?
Name - Type - Direction - Low# - High# - Odd/Even
Jefferson
What is the roadway/street name.
400
What operational method gathers all pertinent information.
What is call relay.
400
What is the phonic alphabet for the letter of G?
What is golf?
500
This photo represents? 
What is noticeable identifiers. 3-8
500
This technology allows you to make telephone calls from your personal computer or PDA using the internet.
What is VoIP (Voice over Internet Protocol) 4-5
500
The ESN of the MSAG identifies?
What is the assigned agency. 4-6
500
Which of the operational methods are used for the flow of information.
What is a combination.
500
What is the phonic alphabet for the letter Z?
What is Zulu?