On the phone
ou answer the phone and want to know who is calling. What do you say?
"Hello. Who is calling, please?"
"Hello. May I ask who is calling?"
A visitor arrives at your office. Ask them if they want something to drink.
"Would you like a cup of coffee or tea?"
"Would you like something to drink?"How do you introduce your colleague, Mr. Miller, to a guest?
"I’d like to introduce you to Mr. Miller."
"This is Mr. Miller."
What is the English word for "Bürger" or "Einwohner"?
Citizens / Residents
You didn’t understand a word. Ask the caller to spell it.
"Could you spell that for me, please?"
The person the caller wants to speak to is not in the office. What do you answer?
"I'm sorry, (person's name) is unavailable at the moment."
A visitor arrives at your office. Formulate the standard reply to "How was your journey?" if everything went well.
"It was very pleasant, thank you."
"Fine, no problems at all."
What is the English term for your job: "Verwaltungsfachangestellte/r"?
Administrative Assistant
Public Administration Clerk
You explain your main task: "I am responsible _______ processing applications."
"for"
A guest arrives, but your boss is 5 minutes late. What do you say?
"I’m sorry, Mr. X is still in a meeting/late. He’ll be with you in 5 minutes."
You want the caller to wait a moment while you connect them. What could you say in such a situation?
"Please hold the line."
"One moment, I'll put you through."
Mention two "safe" topics for small talk with a business partner.
The weather, the journey, the hotel, the office building.
Complete the sentence: "I work _______ the Department of Human Resources."
"in" or "for" (both are possible)
Describe the verb "to file documents".
To put papers into folders or a system so you can find them later.
You need to tell someone they are in the wrong building.
"I’m afraid you are in the wrong building. You need the Registry Office (Standesamt)."
Translate: "Die Leitung ist leider besetzt. Möchten Sie warten?"
"I’m afraid the line is engaged. Would you like to hold?"
You want to show a visitor where they can leave their coat. What do you say?
"You can leave your coat over there/on the coat rack."
What is the difference in grammar between "I am a trainee." and "I am an office management assistant."
"a" as an indefinite article when the following word starts with a consonant;
"an" when the following word starts with a vocal
Describe "to order office supplies".
To make sure that the office has enough paper, envelopes and other stationery.
A caller is very angry. Give a professional response to calm them down.
"I understand your frustration. Let me see what I can do for you."
The connection is bad. You want the caller to repeat their last sentence. What do you say?
"I’m sorry, you’re breaking up. Could you repeat that, please?"
How do you politely end a small talk conversation because the meeting is starting?
Well, I think we should get down to business."
"Shall we start with the agenda?"
Explain the difference between "How do you do?" and "How are you?"
"How do you do?" is a formal greeting when meeting someone for the first time (not a real question).
"How are you?" asks about well-being.
Name three typical things you find on an office desk.
Hole punch (Locher), stapler (Heftgerät), file (Ablage), computer, keyboard, etc.
How do you say: "Ich werde mich sofort darum kümmern."
"I will deal with it / look into it right away."