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The discussion with the client that determines the client's needs and how to achieve the desired results.
What is client consultation
The ultimate goal for an unhappy client.
What is making the client happy.
This is what all bodily functions, including building tissues, are directly related to.
What is nutrition
This vitamin does NOT have particularly significant effects on the skin.
What is Vitamin B
Immunity against disease is a sign of good health and can be either natural or this.
What is acquired
Treatment brochures are MOST often ____.
What is provided by manufacturers?
What is reflective listening?
What is listening to the client and then repeating, in your own words, what you think the client is telling you?
Zoey is studying for a career in beauty and wellness. Which of the following will be the basis of all long-lasting relationships with Zoey's clients and coworkers?
What is communicating effectively?
Knowing when to take a sick day when you feel ill is an important responsibility regarding ____.
What is your coworkers and your clients?
Approximately how much fluid does the human body require each day?
What is 2 liters?
These are hypersensitivity disorders of the immune system.
What are allergies
This is the most essential nutrient for your body.
What is water.
This is NOT a practical step for effectively communicating in the workplace.
What is react instead of respond.
What is when working with a new client.
This is what you should NOT do at your employee evaluation.
What is approach your manager cautiously and shyly.
Why are beauty professionals susceptible to problems of the hands, wrists, shoulders, neck, back, feet, and legs?
What is Because they have to stand or sit all day and preform repetitive movements?
Marjorie, a dedicated beauty professional, has been suffering from hypersensitivity disorders of her immune system. Which of the following is MOST LIKELY the cause of Marjorie's condition?
What is allergens?
As Harriet's friend and coworker, you have been noticing that Harriet's posture is less than perfect when she is working at her station. You've said nothing up to now; however, Harriet has begun to complain to you about aching feet and sore joints. If she asks you what she should do, which of the following, if true, would be the best advice for Harriet?
What is " Harriet, I've noticed that you often lower your head and chin. you should keep your head up with your chin parallel to the floor."?
Not crossing your arms when listening to clients or team members is an example of ____.
What is being aware of your body language?
Which of the following is MOST important regarding your workspace?
What is "It should be clean and uncluttered."?
The ability to understand people.
What is customer service.
What is talk more and listen less
This is the most important step in the 10-step consultation method.
What is performing a needs assessment
What should you NOT do at the end of your employment evaluation meeting?
What is keep your self-evaluation to yourself?
Kevin has noticed that his most loyal client Judith, is regularly 20 to 25 minutes late for her pre-scheduled mid-morning appointments. When this happens, it throws off the rest of Kevin's day of appointments, often upsetting his other clients. Although he has politely mentioned to Judith the affects that her tardiness inevitably causes on his schedule, she continues to be reliably tardy. Which of the following would be Kevin's BEST option?
What is Always schedule Judith for the last appointment of the day?
It is 12:20 in the afternoon, and Javier's client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM, What should Javier do?
What is Agree to keep Hanna's appointment and politely remind her of the late policy.
Which of the following makes up 50 to 70 percent of the body's weight and is necessary for virtually every function of the cells and body?
What is water?
Which of the following is TRUE about antibiotics?
What is They are widely overused today?
Which of the following should you do when your client tells you they are pregnant?
What is review with them the chemicals being used in their services and allow them to read all labels?
With mild cold symptoms, Harriet decides she is well enough to report to work, While she is there among coworkers and clients, which of the following should she AVOID doing?
What is shaking hands with others?
When you ___, you trust your judgement, uphold you values, and stick to what you believe is right.
What is believe in yourself?
What is "They will not necessarily be the same age as you"?
When is it appropriate to go to your manager with a complaint about a colleague?
What is after you tried everything to handle the problem yourself?
Kallie has just had a long conversation with her new client, Amanda. Kallie's goal during this initial meeting was to ascertain Amanda's needs and how to achieve her desired results. in which of the following did Kallie just participate ?
What is the client consultation?
Which of the following is considered a protein food by the USDA in the MyPlate program?
What is eggs?
Which of the following is NOT one of the three most important factors that play a part in the health of the immune system?
What is exercise?
Which of the following is one of the safe lifting guidelines mentioned in the text?
What is Keep feet about shoulder-width apart?
Javier came to work with a slight cold. However, he is taking all precautions necessary to keep his coworkers and clients from getting sick. Which of the following have you MOST LIKELY witnessed to come to this conclusion?
What is Javier thoroughly washed his hands between each client?
Which of the following is NOT true of the service record card?
What is " It is intended for the client's use"?
Once in a while, you will inevitably encounter a dissatisfied client. Remember the ultimate goal:
What is Make the client happy?
Quinton opened his own business six months ago. In all of his training sessions with the new employees, Quinton is sure to instruct them to perform client consultations with every single new client. He makes sure that all beauty pros perform an in-depth client consultation with clients immediately following their first service. In doing so, the professionals are to prepare by having on hand a variety of styling books, pamphlets, brochures, and a portfolio of their work. Where does Quinton go wrong with his training?
What is He shouldn't have had the beauty pros wait until after the first service to conduct client consultations?
Which of the following is the number one cause of daytime fatigue?
What is lack of water?
Which of the following is NOT recommended for those who work long hours standing in one place?
What is flip-flops or sandles?
Michelle, a 10-year beauty pro, gets sick much less frequently than many of her coworkers and clients. Michelle contends that the reason she stays so healthy is her " super-duper immune system." If, in fact, her immune system is mire helpful to her than those of her coworkers and clients, which of the following is LEAST LIKELY the reason?
What is Michelle exercises more than most of her coworkers and clients do?
When Gilbert asked his instructor what she meant when she told him to regularly " take his own temperature" when it comes to trying to communicate effectively on the job, what was most likely her response?
What is Be aware of how tired or upset you might be about something else before interacting with any clients?
Which of the following is NOT part of maintaining a more stress-free standing posture?
What is shorten your neck?
Paulina is a beauty pro who has been working at the same location for nearly 15 years. In this time, she has built a very loyal clientele. Among these clients is Francis, who has been seeing Paulina for the past seven years. During a recent service, Francis began to talk about concerns related to nutrition and Francis's skin. Before long, Francis's questions about nutrition became very detailed. Which of the following would be the BEST course of action for Paulina to take in responding to Francis.
What is Paulina should tell Francis to seek advice of a physician or nutritionist?
When should the client intake form be started?
What is the moment a new client calls to make an appointment?
Which of the following id most often NOT true of much older clients?
What is They prefer personal over professional conversation?
What is the golden rule of communication?
Brooke started work at her current establishment three weeks ago. In that time, she has noticed that much of the staff avoids conversations with her, and some even turn and walk the other way when they see her coming. She's not sure why this is. Since she started working there, she has always been sure to stick up for herself whenever she feels disrespected, even going so far as to take an "eye for an eye"mentality into interactions with coworkers. What is Brooke doing wrong?
What is she is reacting instead of responding?
Which of the following is TRUE of daily water intake?
What is as with other healthy habits, moderation is the best choice?
The BEST advice when you are feeling sick or under the weather is to ____.
What is stay home until you are well?
Jacqueline is opening her own business. Her business partner is confident that Jacqueline has a through understanding of what it takes to be a healthy professional because he knows she ____.
What is understands that proper nutrients help the body to maintain optimum energy levels?
Samuel has owned and worked at his own business for more than 20 years. All of his long days of work have taken their toll, however, and Samuel suffers from frequent foot, back, and joint pain. Which of the following would be MOST beneficial to Samuel in alleviating his pain?
What is practicing proper ergonomics?
Which of the following is NOT one of the important guidelines for interacting and communicating with your manager?
What is Ignore constructive criticism?
Olivia has worked at the same place for nearly 15 years. In all of that time, she has never once had a negative run-in with a manager or coworker. Gretta, Olivia's coworker for nearly all of the 15 years, finds is hard to believe Olivia has managed to avoid negative interactions with any of the other professionals. In Gretta's opinion, Olivia too often remains neutral, completely avoids joining in on good gossip, keeps her private life very private, and always takes everything very personally. which of Gretta's observations of Olivia is the one that actually should be avoided in order to effectively and peacefully interact with coworkers?
What is Olivia's taking things very personally?
The average-sized adult should do which of the following if engaging in intense physical activity each day?
What is Add 2 extra glasses of water to their daily intake?
Why is it important for beauty professionals to maintain a healthy weight?
What is The lower extremity joints were not designed to hold extra weight?
If Camille, owner/manager of a busy beauty business, wants to keep her body healthy, which of the following is her BEST chance at doing so?
What is Take antibiotics responsibly and only when prescribed?