Regulations
Within 15 days after the end of each month, each electric distribution utility, natural gas distribution utility and class A water distribution utility shall file with the Commission a report containing all of the following information concerning residential accounts for that month.
Reporting requirements
Why is the customer not eligible for a payment arrangement.
CAP
Cessation of service, whether temporary or permanent, without the consent of the customer.
Termination of service
What does FCO or PIP mean?
Fixed credit option and Percent of Income Payment Plan
LIHEAP
Low-Income Home Energy Assistance Program
A public utility may estimate the bill of a customer if public utility personnel are unable to gain access to obtain an actual meter reading. What is the regulation number?
56.12(4)
This case code reason is the customer disputes CAP billing, enrollment, or removal.
67
A person at least 18 years of age not currently receiving service seeks to have service connected; or seeks to have service reconnected more than 30 days after service termination or discontinuance of service,
Applicant
An overview of the utility's universal service program is located here.
BCS Portal and/or company website
CURE
Customer Utility Resolution
If a cash deposit is applied or refunded, the public utility shall mail or deliver to the customer a written statement showing the amount of the original deposit plus accrued interest, the application of the deposit to a bill which had previously accrued, the amount of unpaid bills liquidated by the deposit and the remaining balance.
56.56
I did not enroll with this company. What is the case code?
10
An optional billing procedure which averages estimated public utility service costs over a 10, 11, or 12-month period to eliminate, to the extent possible, seasonal fluctuations in public utility bills
Budget Billing
The difference between the actual usage charges and the monthly CAP payment.
CAP Credit
USP
Universal Service Plan
A public utility may not threaten to terminate service when it has no present intent to terminate service or when actual termination is prohibited under this chapter. Notice of the intent to terminate shall be used only as a warning that service will in fact be terminated in accordance with the procedures under this chapter, unless the customer or occupant remedies the situation which gave rise to the enforcement efforts of the public utility. What is the regulation
56.99
A payment arrangement is based on these three components.
Budget, Balance, Poverty Level
A person that takes or accepts public utility service without the knowledge or approval of the public utility
User Without Contract
The customer's past due balance set aside for forgiveness at the time of CAP enrollment.
Pre-Program Arrearage
WNA
Weather Normalization Adjustment
A public utility shall continue to provide service while a final Commission adjudication on the petition is pending. A petition under this section shall be accompanied by a public utility report described in § 56.152 (relating to contents of the public utility company report) and shall be filed with the Secretary of the Commission with a copy served to the customer. What is the regulation
56.118(b)
BCS has limited jurisdiction/regulatory authority over these three account classifications and cannot issue a payment arrangement.
Commercial/General Services/Industrial
A device which by electrical impulse or otherwise transmits readings from a meter, usually located within a residence
Remote Reading Device
An alternative collection method that provides bill payment assistance and/or arrearage forgiveness to low income utility customers.
CAP
CWIP
Cold Weather Interim Period (PGW)