Money and Time Cards
not accepted for any membership transaction
What is cash?
This is the first thing you should do when a customer approaches the Front Desk.
What is greet and engage with them?
If you miss a staff meeting, this is where you find the makeup materials.
What is Teams?
These shoes are required in the weight room.
What are closed-toe shoes?
Your friend wants to hang out in the Facility Supervisor office while you work.
What is tell them they cannot hang out in the office?
You should check this regularly to make sure your hours are correct.
What is my timecard?
This is the login every staff member must use for membership transactions.
What is my own Fusion login?
Every employee is expected to read these for important updates.
What are update emails?
These are not allowed inside the facility.
What is anything with wheels?
You are working in the Facility Supervisor office. These two things should be true.
What are the door is open or propped and the lights are on?
If you make an error with your hours, submit this form.
What is a Timecard Fix Request Form?
If a member asks a question you do not know the answer to, this is your next step.
What is ask for help? or What is ask Jonni or Ally?
During slow time, every employee should be doing this instead of standing around/doom scrolling
What is staying busy and productive?
These are two places staff may be asked to track use or attendance during a shift.
What are the facility and pool?
You are bored during your shift and want to watch a show in the office.
What is not watch a movie or show and find a productive task?
After submitting a timecard fix form, notify this person.
Who is Ally?
This is where staff should not use their phones.
what are the front desk, office, and guard tower?
This event happens on October 26 and 27.
What is the Career Fair?
A lifeguard sees unsafe behavior on the pool deck but is not sure whether it is serious. This is the best first action.
What is address the unsafe behavior and get a Facility Supervisor or another staff member for help if needed?
You are Front Desk staff and notice a pool safety concern.
What is get a lifeguard or Facility Supervisor right away?
This is the person whose Workday access is currently available for timecard help.
Who is Ally? (so no more contacting Jonni)
A member comes to the Front Desk upset because their membership is not showing correctly. They ask to pay cash to fix it, but you are not sure what to do. Name three correct actions.
What is stay calm and respectful, do not accept cash, use my own Fusion login, and ask for help from the appropriate staff member or Ally?
You are on a slow shift. A friend wants to sit in the office, a coworker is on their phone at the Front Desk, and you still have not read the latest update email. Name three things you should do.
What is keep friends out of the office, remind the coworker that phones are not allowed at the Front Desk, stay productive, and read the update email?
You are working near the pool. A patron is running on deck, another person has something with wheels on the pool deck, and the active lifeguard is focused on scanning. Name three correct actions.
What is stop or report the unsafe running, remind the patron that wheels are not allowed inside, avoid distracting the lifeguard, and get a Facility Supervisor or another staff member for help if needed?
You are lifeguarding and a member asks a membership question you do not know.
What is ask the Front Desk or Facility Supervisor for help?