Database Tickets!
Send a ticket here if you need ONLY the second insurance re-verified to be billed.
What is IV.
Line transfer or change sheet:
Patient deceased
What is a change sheet c/s.
Please share 1 stat that your team totally rocked it out on for October!!!
Please share how you were successful around exceeding this goal.
What is.....
I am entering a coaching for an agent to be review by others in the business.
what is... the ICE dashboard
The patients needs us to rebill because EOB came back under denial 96.
What is, no database ticket is needed.
Why would I use reason code 33?
What is to perform a matching change sheet
What was the toughest coaching you ever had to deliver?
Please give this answer as close to the STAR method as possible.
What is...
I need to remove NOA.
There are 8 change sheets that will need to be created to balance the account.
Patient Balance
When you have a posting error, how do you enter the change sheet?
What is... by using the same INS#, date and amount and reason code. The only section you would change is the type, using the opposite (3 or 5)
What is the best work advice you've ever received.
What is...
I need to let AR2 or RCM know the next step on an already shipped order.
What is... the database system
It is Tax time 2024, patient is requesting an I/S and hasn't made any payment in 2022.
We can still add a database tk for I/S... give reasoning.
What is no, there has to be a payment from the patient to create a database tk, otherwise, the patient would need to contact ins for EOB for their payment information.
Please see slide show!
What is amount of C/S is incorrect, was entered for the amount PT paid in full, not subtracting the Co-Ins amount.
Customer paid 450.30 – 45.14 customer owe = 405.16 eligible refund
Please share 1 stat that your team faced as a challenge for October.
Please share ideas on how you are going to exceed this goal.
What is.....
Boy, Our agents have a lot of questions today!
What is... microsoft teams chat!
Why is the Database TK an error?
"Please bill eob from primary insur for dos 1/09/23 to 2ndary insur. Pt confirm cob active for dos,. Uhc – primary state mcaid 2ndary"
What is should have been line transferred to secondary insurance
See slide show!
Have you reviewed the job aid for the new call monitoring section of Verint?
Tell us something you learned!
What is... share your screen!
Daily Double!!!!!!!!!!!!!!!!!
I am changing the method of payment in OIT to STATEMENT, but that option is not available where do I go in RGH?
What is... In RGH in T/12 and change to BIL.