QFC
When is a call NOT required?
NI has reported the loss and there is no liability exposure or liability is clear based on the reported facts, and/or the loss is reported by:
Insured
Insured's Relative
State Farm Agents Office
Select Service is not available when?
When customer does not intend to repair the vehicle at Select Service repair facility when setting up the initial assignment and or
if liability is tentative
if insured's liability is less than 100%
liability limits appear to be lower than repair costs
What are some examples of payment types offered?
Debit Card, ACH bank transfer and PayPal
What states require you to check for CPRS?
IL and CA
What are the two livestock claims ?
Open and closed range
What states don't allow Vendor Assist?
MA and RI and NY
Who is NOT eligible for digital pay?
Service Providers
Which two states use Insurance codes?
NJ and NY
What should be told to the participant if they're being represented by an attorney?
Advise the participant we are no longer able to communicate directly with them without permission from their attorney.
What are the two routes for EA?
A BS that is enrolled in our CCC system
or
Send the assignment to TPA which will route to Snapsheet
What if the State Farm customer expresses security concerns with the process? Who do they contact ?
no-reply@digitalpayouts.com
What is IPL and what exactly is it?
Indiana Parts Law and it is to advise the customer they can choose the type of parts (original manufactured parts, quality replacement parts or quality recycled parts) which include exterior plastic or sheet metal parts used in their repair.
If customer advises an order of protection exists what should you do?
Complete a form to ensure all business areas are aware of there protected status.
If a payment has been made on a previous estimate for a vehicle in a claim that would impact the amount paid to the SS for the repairs, what should you do?
In the Special Instructions, document the dollar amount of prior payments
De-select the auto pay box
What are the payment limits for digital pay?
Bank Transfer(ACH)-$250,000 per payment
Push to debt- $20,000 per payment
Paypal- $2,500 per payment
What state requires a CWCF (Complete Work Claim Form)?
Massachusetts
If a participant in a claim has a residence address in Canada/mailing address/policy/account assigned to a Canadian Agent code, what should you do?
Update ECS, update email address, and send the new claims nonfiction letter if not received.
What is Independent Auto Appraisers ?
When all other service options have been exhausted in an Estimate Assist area/situation when an estimate and photos are needed. ECR-IAAs can be used for 'other' vehicle types (RVs/ATVs/Motorcycles)
Who is State Farm partnering with for digital pay?
Fiserv
What states have Contributory Negligence?
Alabama
Maryland
North Carolina
Virginia
District of Columbia