Value Based Behaviors
This value identifies new approaches with a desire for improvement to make things better.
What is Innovation?
This service provides spiritual and emotional support to patients and families of all beliefs.
What is Spiritual Care?
This type of communication involves fully concentrating, understanding, responding, and remembering what the patient says.
What is active listening?
It takes this amount of positive experiences to make up for one unresolved negative experience
What is 12 experiences?
I love wearing green and blue and when my team gets a touchdown too. I was there when we won Superbowl 2026, amping up the 12’s by doing lots of tricks.
Who is the Blitz?
This value is demonstrated when an individual works toward eliminating barriers and sees beyond their own personal circumstances to achieve a common goal.
What is Collaboration?
This colorful facility on the Seattle Children's campus provides family housing and support for patients traveling long distances.
What is the Ronald McDonald House?
This concept refers to the patient’s overall perception of care based on every interaction they have during their visit.
What is the patient experience?
This high percentage of patients say their overall experience is the deciding factor in whether they return to the same provider
What is 80%?
This Seattle rockstar legend’s most well known song is called Purple Haze.
Who is Jimi Hendrix?
Striving to do the right thing, following through on promises, and maintaining accountability are the hallmarks of this core value.
What is Integrity?
These professionals at Seattle Children's help patients and families cope with hospitalization through play, education and emotional support.
What are Child Life Specialists?
In patient experience, this word describes acknowledging and validating a patient’s feelings or concerns.
What is empathy?
Patients who report a positive service experience are this many times more likely to recommend the organization to others
What is 5 times more likely?
This Seattle born rapper scored a global hit with "Thrift Shop" and often references the Emerald City in his music
This primary behavior attributes for working with families that requires sensitivity and humility and treating others with dignity and respect.
This type of rounding involves collaboration between a group of nurses, providers, and therapists.
What is multidisciplinary rounding?
In healthcare, this step involves apologizing and taking action to resolve a patient concern quickly.
What is service recovery?
True or False: Higher patient experience scores are proven to correlate with lower 30-day hospital readmission rates
What is true?
This famous grunge band from the 90’s started in Seattle.
Who is Pearl Jam?
This value is defined by recognizing that everyone has different needs and intentionally overcoming stereotypes to ensure inclusivity.
What is Equity?
This department supports families with financial resources, counseling, and discharge planning.
What is Social Work?
This patient experience strategy involves proactively visiting patients to ask about needs, comfort, and concerns.
What is rounding?
Contrary to popular belief, these are the primary influence on a patient’s perception of quality, rather than a clinician's technical expertise
What are communication, empathy, and responsiveness?
This cofounder of Microsoft, a Seattle icon, was also known for his philanthropy and ownership of the Seattle Seahawks.
Who is Paul Allen?