DX ONLINE
True/False Member can report there card lost/stolen through DX ONLINE.
TRUE
If a primary owner's name has beneficiary listed beside their name under a Rep Payee and Minor account, would the member have access to online banking or the account itself?
No, a minor nor rep payee account primary owner can have access to online banking nor account.
Can a member conduct an External Loan payment $2000.00 or great?
Yes, the member must approve the payment within the Activity Center.
How do we add travel notification in PSCU for a credit card?
Quick Assist > Services > Travel Strategy
If a member calls stating the ATM/ ITM isn't working, can we determine why? If so how?
Yes. We can check the status of the ATM/ ITM by visiting atmstatus.alabamaone.org or you may click the ATM/ITM status icon located on your desktop.
Can a member submit a travel notification through DX ONLINE?
Yes, by selecting the travel notifications options.
What's the age limit for Teen Accounts?
13 to 18
When using the Financial Tools Budget Icon, can a member distinguish between accounts by account number?
No, the member must nickname accounts.
2-3 business days
True/ False We can tell the date of when a Title was released.
False. They will do so by selecting the services options.
What are the 3 restrictions for Teen Accounts?
No checks
Not eligible for Convenience Pay
Can member transfer funds from or to a dormant account via online banking?
No, account must be active.
Credit Cards Redemption for cash straight to checking account takes how many days?
Up to 10 business days
What's the first Pillar for Alabama One Credit Union?
Provide excellent member service.
What is the name of our new credit card portal for members?
DX Online
How can we view Credit Card transactions in Keystone?
Click Gear for the credit card. Select history.
When Q2 is manually added in Keystone, will the member be able to enroll in OLB by selecting the sign up option on the app or website?
No, the Contact Center will have to manually create the profile under the customer, user, and login levels within Q2 admin.
Do we create Credit Cards?
No.
When does the balance transfer promotion end?
April 30th
If a member is experiencing issues with DX Online, how do we get the issue resolved?
Submit opportunity to Card Services under Card Maintenance.
What's one of the most important things to remember when changing an address to ensure member's address is changed properly?
Make sure new address has been moved up in the tree!
False. Loan must be current.
Explain the Parent Account for Credit Cards.
Parent account houses multiple cards under one open line of credit.
What is the 2nd Quarter promotion?
We are offering our members interest rates as low as 1.99% and no payment for 60 days on RV’s, Boats, Motorcycles, UTV’s, Golf Carts, Commercial and Ag Equipment, and more. For every loan that a member gets from now until June 30th, they will be entered into a drawing for a chance to win a Big Green Egg. We will have a Big Green Egg drawing each week during the quarter.