District Expectations
We can reduce our debt by taking good photos and posting them asap to this website
What is Storage Treasures?
We ask the customer's name in this part of the sales process.
What is the greeting?
Where can you find ESS policies and procedures?
SharePoint
Which manager in our district has been with the company the longest?
Becky (13 years this year!)
The number of people required to cut locks for auction inventories.
What is two?
This step of the sales process is where we ask the value of goods
What is assessing needs?
Where should all up to date passwords be stored?
Answer Book
Which store has the highest occupancy?
2149 (99%)
Proof of this must be on file if the NOL was mailed to an address other than the lease address.
What is a COI form (or note from online change)?
This part of the process is where we first bring up CPP to the customer.
What is presenting the solution?
If you don't know how to do something in Breeze, what should be your first step?
Help Me button
Which store has the most units?
6914 (1,036)
If you get a rejected checklist, this is what you should do before removing the unit from auction.
What is contact my DTL?
Saying "This is the perfect unit for you, let's go complete the lease," is an example of this
What is assuming the sale?
What should a good follow up note include for an opportunity that doesn't rent today?
-Reason for needing storage
-Why they didn't rent.
-Next steps.
Where should you go with questions about pay/benefits?
TotalRewards
Who was our most recent MVP?
Brittney
We should use this program to get an unsold unit cleaned out before reaching out to a vendor.
What is the Unit Liquidation Program (ULP)?
In this part of the phone sales process, we explain to the customer why we are calling them
What is establishing purpose?
If you have a question that your DTL or DM can't answer, where should you turn?
TESSA
Who are the three people in the district that are your biggest resources for auctions, sales or operations?
Becky, Trevor, Trish