Debts
Date income is coded on EAPP
What is the DoV for employment income
RFM
What is the reversal code for manual refunds?
The debt is due solely to CLK error
The Cus received the money in good faith
The debt is not raised until 6 weeks after the first payment that caused the debt
What are the criteria for an admin error waiver?
132850
What is the employment services number?
Search by phone/email
What is SMEM?
Change in Relationship Status debt reason
What is MST?
PVC
What do we use to determine the discount amount that is acceptable?
Any amount that repays the overpayment within 12 months
What is the acceptable cash level for FAO debts over $1,500?
OPDI
What screen shows a discount?
Debt Repayment History screen
What is OPRH?
Three contact attempts plus Q164
What are the contact requirements for vulnerable customers?
Key M next to the payment on OPRS
How do you mark a payment as missed?
5% and 20%
What are the CCS withholdings percentages? (general reconciliation and debt recovery)
2/3 of excess income amount
What is the repayment amount after completing a FI?
Daily rate screen
What is XDE?
COA, NCL, HAR, UPL
What are the rent verification codes for which RA can be paid for 28 days after the system date of the update without creating a debt?
OPXD
Payment via a payment card
EUC
What is the special circs waiver code?
TRCIAS
What is the screen for trust or company income/assets?
Relocation Scholarship screen
What is RLD?
The date on PS the payment was made to the customer
What is the DoV for duplicate payment debts?
Debt list (Financial Customer Care)
How do you view and update IC?
SS245
What is the code for the Financial Information form?
1237AAD of SSA 1991
What is the section of the Act for a special circs waiver?
Nohl Rate Explanation screen
What is XDOER?