Partial Month
This type of charge occurs when a customer starts new service or changes an existing service on a date other than the end of their bill cycle.
What are partial-month charges?
"This is the default billing method for all new AT&T accounts."
What is advanced billing?"
This section of the AT&T wireless bill uses a color-coded wheel to display the total amount due and the due date.
What is the Total Due Color-Coded Wheel?
This fee is charged when an account balance over $5 has not been paid.
What is a late payment fee?
This type of adjustment is applied to a specific charge unrelated to an AT&T error and adjusts applicable taxes for proper accounting.
What is a courtesy line-level adjustment?
To calculate partial-month charges, AT&T divides the monthly cost of service by this number and multiplies it by the number of days the service was active.
What is 30 days?
"This type of billing charges customers one month behind for Monthly Recurring Charges (MRCs)."
"What is arrears billing?"
This section of the bill provides the amount of the last bill, date, payments received, account-level adjustments, and any remaining balance.
What is the Account Summary?
This fee is charged for reconnecting service on accounts suspended for non-payment.
What is a restoral fee?
These adjustments are generic courtesy credits applied to a customer’s bill and are not tied to a specific charge.
What are Goodwill BAN-level credits?
The Customer Service Summary (CSS) is sent to customers within this timeframe after the effective date of their service.
What is 48 hours?
"A customer with a cycle start date of June 15th is charged MRCs on their June bill for May 15th to June 14th. This is an example of this billing method."
"What is arrears billing?"
This section highlights charges unrelated to core products, such as late payment fees, rate plan changes, and convenience fees.
What is the Account Charges section?
This fee is charged when a customer upgrades their device.
What is an upgrade fee?
Adjustments for service disruptions or outages can be applied during this type of customer interaction without requiring a callback.
What is the AT&T Guarantee?
or
What is the first call?
If a customer disconnects their service mid-cycle, AT&T's default policy is to make the cancellation effective on this date.
What is the last day of the bill cycle?
"This type of billing charges customers one month ahead for Monthly Recurring Charges (MRCs)."
"What is advanced billing?"
This section breaks down wireless charges at the group level, separating wireless plan charges from charges for individual customer telephone numbers.
What is the Wireless Group Summary?
This fee is charged when a customer makes a call while traveling international.
What is international roaming?
Customers can request refunds for unauthorized purchases or subscriptions according to these rules and restrictions.
What are mobile purchase refund rules?
A customer’s monthly service costs $210. If they used the service for 10 days, this is the partial charge they would see on their bill.
What is $70? (Calculation: $210 ÷ 30 days = $7/day; $7 × 10 days = $70)
"If a customer disputes being moved to advanced billing in error, this is the maximum credit that can be issued."
"What is one month of the customer's Monthly Recurring Charges (MRC)?"
This section provides legal notifications, late fee explanations, and instructions for reading your bill, which may change monthly.
What is the Important Information section?
This fee is charged when a customer changes their phone number.
What is a wireless number change?
AT&T offers these plans to qualifying international customers to eliminate unexpected pay-per-use roaming or long-distance charges.
What are international coverage plans?