Definition
To solve "time scarcity" barriers, this behavioral technique involves anchoring a new exercise routine to an existing daily action, like brushing your teeth or brewing coffee.
What is Habit Stacking?
To move beyond "transactional" check-ins, a coach should use a mix of simple check-ins and these types of prompts.
Reflection Prompts
Instead of just acknowledging a missed session, a coach uses this skill to recognize a member’s "resilience" or "commitment" despite life’s challenges.
What is a Complex Reflection
In the phrase "Consistency is your compass," the coach is shifting away from generic praise and toward this specific type of coaching tool or skill
What is an Affirmation?
This rubric category helps reinforce a member's motivation by staying curious to explore their progress.
What is Meaningful Progress?
While a surface reflection might acknowledge a member’s return to the program, this "Mastery" level reflection acknowledges the internal quality required to do so, such as "resilience."
What is a Complex Reflection?
Common missed opportunities when Coordinating Care.
What are, missing the issue entirely, having the member request support from the PT, not following up after the escalation?
When a member presents a barrier involving new physical pain or medical symptoms, the only appropriate Solution-Oriented response is to validate the feeling and immediately do this.
What is refer them to the Physical Therapist (or PCP/Clinical Team)?
This "superpower" allows coaches to enhance a member’s experience by leveraging a PT’s clinical expertise while maintaining a focus on behavioral change.
What is Care Coordination?
Coaches can use this technique to gauge confidence, interest, ability, or motivation
What is Scaling
While empathy and active listening are necessary to build rapport, the Solution-Oriented Support standard is only technically met if the coach provides this specific type of output to address the barrier.
What is an actionable next step (or concrete resource/tactic)?
Telling a member “Good job!” when they share they are feeling better is an example of what NOT to do to score high for this category.
What is Meaningful Conversations
When a coach apologizes for a delayed response, a tech issue or an "language lapse," they are demonstrating this key element to rebuild rapport.
What is Discord Recognition?
Before providing a resource, asking this specific three-word question ("Would you like...?") changes the dynamic from "instruction" to "partnership" and gains this crucial buy-in from the member.
What is Consent or Permission?
High scoring coaches in each QA category, do this
What is consistent execution?
A member says they’re feeling better but struggling to fit the program into their day. What is the specific cue here to initiate a Meaningful Progress conversation?
They are feeling better
In the Care Coordination model, this professional "lane" focuses on behavioral change, while this "lane" handles clinical concerns like pain and injury.
What are the Coach and the Physical Therapist?
To meet the"Communication Skills" standard, a coach must combine personalized reflections, professional tone, and these three specific types of verbal tools to foster trust and motivation.
What are Complex Reflections, Strength-Based Affirmations, and Open-Ended Questions?
Using this technique helps members build confidence by connecting a specific action to a deeper personal quality for the Meaningful conversation category
What is an affirmation or reflection?
Instead of asking the member to message their PT, a coach should do this proactively.
What is use the Care Coordination workflow (or immediate handoff)?