Authentication I
If a customer comes in VCC - Authenticated with OTP, what is their level of authentication?
Low risk
What did the customer have to provide if they come authenticated through the IVR by VDC - Authenticated (or Valid Debit Card Authenticated)?
Phonecode & Access card
Which ear did Vincent Van Gogh cut off?
Left ear
What year was the first moon landing?
1969
Who is the first Disney Princess?
Snow White
TRUE OR FALSE - When completing manual authentication with questions that mention 2 out of 3 responses are acceptable, one piece of information can be wrong.
TRUE
What level of authentication is required when an update in KYC is required?
Exception High Risk - when updating/adding Home or Mobile phone numbers
High Risk - All Other Activities
What color is the first belt that a karate student receives?
White
What is the capital of Australia?
Canberra
What are the names of the 4 ninja turtles?
If there are MCOM's referencing to authenticate 'CTI Only' or 'Verbal Password', what are the acceptable forms of authentication?
Voiceprint, One-Time Passcode, Phone Code, Mobile Authenticated
How do you authenticate a TD colleague who is calling for a customer and whose name does not display on gateway?
Ask for the login ID.
Send a 4-digit code via Instant Message (any combination of numbers/letters, (Do not reuse 4-digit codes)
Ask the colleague to read back the 4-digit code.
Verbally confirm the code is correct with the agent.
Which country has the most pyramids in the world?
Sudan
What colors can dogs see?
Yellow, Blue and Gray
Can you say Thank You in 10 or more languages?
:)
When is it acceptable to use an account number instead of an access card or cvv2 to high risk authenticate a custome?
If the customer does not have any of the following on the profile:
If the customer only has a Virtual Access Card or EasyWeb Only Access Card.
In which case scenarios is an agent required to exception high risk a customer when performing high risk transactions?
1. When receiving a transfer from another department, if Goldilocks comments indicate "Gateway PH Mismatch"
2. When gateway displays message "Caller ID does not match customer phone number on file"
What is the only sport that has been played on the moon?
Golf
What does NASA stand for?
National Aeronautics and Space Administration
Which TV show does The Olive Theory come from?
How I met your mother
TRUE OR FALSE: If a call is disconnected and a customer was high risk authenticated, we can call them back on a different phone number than the one they dialed from if they requested it during the call.
TRUE
If a branch rep calls and confirms that they have authenticated the customer in person, what level of authentication we treat this as when completing a procedure with the customer?
You can treat a customer as Exception High Risk authenticated when any branch employee confirms they have authenticated the customer
What is the longest river in Canada?
Mackenzie River
Which country has the most islands in the world?
Sweden
Pick one person in your group - they will have to say 2 tongue twisters. If they get them, you get full points. If they only get one, you get half the point.
FR - Trois tortues trottaient sur un trottoir très étroit.
ENG - Lesser leather never weathered wetter weather better