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CHECKING ACCOUNTS

100

THIS CHECKING ACCOUNT DOESNT HAVE A MONTHLY SERVICE FEE 

WHAT IS A STANDARD CHECKING ACCOUNT

200

THIS CHECKING ACCOUNT HAS A TRACKING SYSTEM IN ONLINE BANKING TO SEE WHAT LEVEL THE MEMBER QUALIFIES FOR ONCE THEY ARE IN THIS PRODUCT

WHAT IS A RELATIONSHIP REWARDS CHECKING

300

THIS CHECKING ACCOUNT DOESNT HAVE AN AGE LIMIT

WHAT IS A STUDENT CHECKING

400

THIS CHECKING ACCOUNT REQUIRES A NEW CHECKING ACCOUNT NUMBER IF THE MEMBER ALREADY HAS A STANDARD CHECKING ACCOUNT OPEN AND WANTS TO UPGRADE 

WHAT IS A RELATIONSHIP REWARDS CHECKING AND DIVIDEND CHECKING 

500

THIS CHECKING ACCOUNT HAS A REQUIRED AVERAGE MONTHLY BALANCE OF $2500 OR HIGHER TO AVOID A MONTHLY SERVICE FEE

WHAT IS DIVIDEND CHECKING 

SAVINGS ACCOUNTS

100

WHAT IS THE DIVIDEND RATE FOR THE FIRST $500 IN THE FIRST 5 SAVINGS

WHAT IS 7%

200

HOW OFTEN DOES THE FIRST 5 SAVINGS ACCOUNT COMPOUND FOR DIVIDENEDS

WHAT IS QUARTERLY

300

HOW MANY FIRST 5 SAVINGS CAN A MEMER HAVE

WHAT IS ONE PER PRIMARY SOCIAL SECURITY # 

400

HOW MANY TRANSFERS CAN BE DONE FROM A FIRST 5 INTO A CHECKING ACCOUNT A MONTH WITHOUT GETTING A CHARGE 

WHAT IS 6

500

WHAT IS THE RATE ON THE STANDARD SAVINGS 

WHAT IS .15%

MONEY MARKETS

100

HOW MANY DIFFERENT TIERS ARE THERE FOR MONEY MARKET ACCOUNTS 

WHAT IS 3 TIERS 

200

IS THERE A MONTHLY SERVICE FEE FOR MONEY MARKET ACCOUNTS

NO 

300

WHAT IS THE MINIMUN OPENING DEPOSIT FOR A PRESIDENT'S PLUS MONEY MARKET

$100,000

400

HOW OFTEN ARE DIVIDENDS COMPOUNDED IN MONEY MARKET ACCOUNTS?

COMPOUNDED MONTHLY 

500

WHAT MINIMUN BALANCE WOULD SOMEONE NEED TO BENEFIT MORE FROM A MONEY MARKET THAN A FIRST 5 SAVINGS

ANYTHING OVER $25,000

CERTIFICATES

100

CAN FUNDS BE ADDED TO A SELECT CERTIFICATE

NO

200

WHAT IS THE SHORTEST LENGTH CD WE OFFER 

1 MONTH JUMBO CERTIFICATE

300

WHAT CERTIFICATES CAN HAVE ADDITIONAL DEPOSITS

STANDARD, BUMP RATE, AND 5 YEAR

400

WHAT IS THE MINIMUN DEPOSIT FOR A STANDARD CERTIFICATE

$500

500

WHAT ARE OUR TWO SELECT CERTIFICATES WE HAVE RIGHT NOW

9 MONTH AND 18 MONTH AT 5% WITH A $2000 MINIMUN 

RANDOM

100

WHAT IS THE FOREIGN TRANSACTION FEE FOR DEBIT CARDS

2% OF THE TRANSACTION 

200

WHAT IS THE FEE FOR A REPLACEMENT DEBIT CARD DUE TO NEGLIGENCE

$5

300

WHAT IS THE FEE FOR STOP PAYMENT

$25

400

WHAT DOCUMENTATION IS NEEDED FOR A NAME CHANGE

*PICTURE ID WITH NEW NAME

*SOCIAL SECURITY CARD WITH NEW NAME OR A LETTER FROM SS INDICATING THEY APPLIED

*ONE OF THE FOLLOWING 

• Certified marriage license; or
• Legal court document stating name change; or
• Old picture identification – to verify their former name in Phoenix. (ID stored in OnBase can be used in lieu of physically presenting old picture ID).

500

HOW LONG DOES A PERSONAL CHECK HAVE TO SIT IN AN ACCOUNT BEFORE IT CAN BE WIRED?

7 BUSINESS DAYS