Wise Card
Can I get a Wise Card in Phillipines?
Yes you can
I'm trying to open a usd account with you guys but I don't know how to do it.
To open a balance:
Go to Home on the website or app.
Select the + icon. You might have to scroll to the far right.
Choose either balance or Jar.
Choose which currency you'd like to hold money in.
You’ll need to add some money and verify your identity first to keep your account safe.
Where can I find the information so my brother can send me money to Wise?
How do I check my account details?
Once you've opened your account details, on app or web:
From Home, select one of your balances
Select the account details button just under the currency
You guys told me that I need to verify my ID but then rejected my document can you explain what the hell happened?
address in Portugal and document is drivers license
Residing in EU/EEA: if you live in Europe, we can't accept a driving licence.
What is a Wise account? can you please explain
With Wise, you can hold money in 40+ currencies, and convert between them at the mid-market rate whenever you need. It’s free to sign up, and there are no monthly fees.
Can I order my first card card to an address which is not mine in another country (United States) if my address is in Poland?
No, for Europe Cards the first time order has to be within Europe
I don't see the option to open a balance even though I live in China (Hong Kong)
Hong Kong – balances are only available for business accounts, not personal accounts
I wanna use the Wisetag feature to receive money but I can't see it on my account.
Can you tell me where to find it?
On both web and app, you can go to the Payments tab and find it under Payment Tools.
You’ll also find it under your profile picture or initials at the top of the screen. Make sure it’s toggled on, so that others can find you.
I need to change my phone number on my Wise account but the link you sent is not working can you tell me what else I can do?
If that still doesn’t work, email us with an attachment of your selfie with ID, and your new phone number including the country code.
It can take up to 2 working days to review — we’ll let you know once it’s done or if we need any more information.
I'm new to Wise and I'm not sure how to put money in this account..
can you explain?
Adding money through Wise
Sending money from your bank account to your Wise account
*the money has to come from a bank account that matches the name on your Wise account.
What do I need to do if an ATM didn't gave my cash?
Collect as much information as possible.
Contact the ATM provider
Check your Wise account activity *You can check on app or web to see if the withdrawal is marked as pending or completed.
I had already cancelled a Direct Debit but I saw them charging me again can you please tell me what's wrong
Make sure to cancel at least 1 working day before your payment is due, otherwise the Direct Debit might still go through.
Cancelling a Direct Debit won’t cancel the contract or subscription you have with the company you were paying. So don’t forget to cancel with them
I wanna send an payment order so my friend that owes me money can just send me the money faster...
Do you guys have a feature like that?
You can create a payment request from a few different places in your Wise account — from your currency balance, from the Payments tab, or from your existing Wise contacts by going on the Recipients tab.
You can select Request from the home screen, or go to the currency balance and select Receive. If the person is a Wise user, select or enter them from the list. If they're not a Wise user, just select Anyone to create a payment link that you can share with your payer. It will include a QR code with your Wisetag.
I was told that you guys have a referrals program.
Just wanna confirm if you can change me to the one where you get the Wise card for free?
You’ll get assigned a program according to your region. We can’t change invite programs on request.
Can't believe you guys closed my account...
this is so unfair please tell me what to do so I can get it back ASAP!!!!
If you’re not happy with our decision to close your account, you can appeal it.
Once you make an appeal, we'll let you know if we can review your case and what other steps you can take. Making an appeal doesn't mean we'll automatically change our decision.
If you have a card issued from the US before December 2019, your physical card doesn't support contactless. But you can add it to a mobile wallet, such as Apple Pay or Google Pay, to pay with contactless.
Is it possible to freeze any money in my balance?
What are Jars and how do I use them?
A friend is trying to send me money but he says that when they put my details they don't see Wise as the recipient bank can you explain better.
When you want to receive money with your account details, you might need to provide the partner bank’s details to the person sending the money. Or your sender might see the partner bank’s name shown when they make the payment instead of Wise's name.
Don’t worry — as long as you use the account details shown in your Wise account, the money will arrive safely to your account.
Honestly these past few interactions with you guys have been terrible... I would like to make a formal argument about this situation this is very FRUSTRATING!
If you have a complaint, please use this link to fill out our complaint form, and we'll look into it for you.
If you don't agree with our final response, you can make a complaint with the Financial Ombudsman Service (FOS).
As I understand it you guys have my tax information and I would just want to know exactly with who you might share that information with....
As a regulated financial institution, we’ll only share your tax information with relevant government tax authorities if we need to. This is to comply with international tax standards like the Common Reporting Standard (CRS) or the Foreign Account Tax Compliance Act (FATCA).
I made a purchase with my card but is not showing on my activity list and I'm being shown negative balance.
Offline terminal payments
I don't wanna have anymore money in Wise but I don't know how to close my usd account
To close your balances, you’ll need to remove each currency one by one. Before you can do that, you’ll need to make sure there’s no money in that balance.
I opened my Wise account with you in 2022 (address in Turkey) My idea of having this account is being able to send a receive US dollars but I don't see the option to receive that currency
You can't get USD account details if your address is in Turkey
Enough is enough I would like to close my account permanently.
Please tell me what I need to do!
We recommend you check and follow these steps before you permanently close your account, so that you have everything you need:
Withdraw all money from your balances, including Jars, Stocks and Interest
Check your connected cards — make sure you change your card details on any websites as you won’t be able to use them
Wait for any pending card payments to go through
Complete or cancel all pending transactions
Download any transfer receipts and balance statements you might need
Please change my password
If you can't remember your password and need to reset it:
Click here to reset your password
For your account security, we need to confirm it’s really you making those changes, so you'll need to have access to your:
2 step verification method or your phone number
Learn how to change your email or change your phone number