Customers
Products
Pools
Just the Basics
100

All pool kits come with...

Widemouth Skimmer and liner

100

How do I email the customer?

**Walk us through it as if we're completely new**

eDesk - New ticket > ensure correct FROM channel > To email > Order# for the Subject

200

These function as clips to secure your overlap liner to the pool wall

Coping Strips

200

We should verify these 3 fields every time we work on an account. 

Phone number, email, and address

300

I’m looking for a discreet, multi-purpose product that functions as both a heavy-duty step system and a storage unit for my pool toys and supplies. 

Leisure Accents 36” Storage Step System. 

Item #832225GREY
Item #832225RED
Item #832225EXPR


300

What is the difference between pool kit item numbers that start with PIBF and those that end with AS?

PIBF - the skimmer has to be included in the order

AS - (Assembly) the skimmer is already included

400

What are the 4 different alarm types we offer?

- Poolguard® Safety Buoy (above ground)
- Poolguard® Pool Alarm Inground Unit
- Poolguard Door/Gate Alarms
- SwamCam Alarm Camera System

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