Closing accounts
What is the first step you must follow to close the account?
Client Retention Efforts asking May I ask why you are thinking about closing your account?
How long does a payoff request by mail take?
What do some teammates failed to follow when updating a client's address?
To enter the two digit month and four digit year the client has been at the new address.
Client only has there email address linked to Zelle but receive a text the funds is not in their account. How will you assist the client to ensure the funds is deposited?
Advise client to link their phone number the funds will appear in the deposit account.
What is the current prime rate?
8.50%
What are the two options client has to close a dormant account?
Branch or by mail
Which Blank Forms can you send by secure email?
ACH Setup/Change/Cancellation
Out of State Registration Request Form
Retail Line Subordination Request
Statement of Fact / One in the Same Letter
Truist W-9
Wire Instructions
When adding a card to whitelist what does teammate fail to do?
Obtain the full card number.
For a Secured Credit Card If the client is requesting a return for an overfunded secured savings and it has been Less than 30 days can a webform be completed?
NO. Do not proceed with this procedure. Advise client to allow 30 days.
Where is Truist field located ?
Charlotte, NC
The Account Closure Request form cannot be used for accounts titled as?
Parental Custodian or Trust.
If the caller is a NON-CLIENT Which Information can be provided?
Before you submit a check order you must?
Confirm the name and address prior to submitting to ensure its correct.
Lost and stolen credit card after confirming the clients address what will be the next step to follow?
Ask the client if their identification or other personal information was also lost/stolen.
Who is the home team at Truist Field?
Knights
What is maintenance teammates forget to do when closing an account?
check If statements are combine to submit uncombined request.
If client made an extra payment on an auto loan from an external account. How would client receive the funds?
A check by mail
For declined credit card transactions related to travel or onetime large purchases? What must you verify from client?
Client's contact Information
How long does a Payment Float exceptions may be placed on a credit card account?
up to 10 calendar days
What month does Truist celebrate Financial Literacy?
April
For personal accounts on the account Info tab in client central what must you Determine before closing it?
If the account has a linked Cash Reserve account ensure the Cash Reserve account must be paid to zero balance for closure.
Student loan accounts show as closed in Client Central today. If client has questions where would you refer the client?
American Education Services (AES) or Nelnet
( Formerly serviced federal student loans only.)
Before ending the Interaction with the client you must ask?
Is there anything else I can assist you with or Do you have any other questions or concerns at this time?
How much does a business account get charged for receiving Zelle payments?
1.0% fee by Truist. The maximum fee will be capped at $15 per received transaction.
What is the largest bank?
JP Morgan Chase