OTIF & METRICS
This retail KPI component compares cases delivered on time and in full.
What is OTIF?
Retailers often issue these for late ASNs, missing labels, or OTIF non-compliance.
What are fines/chargebacks?
When a carrier delivers a trailer at a customer location and returns later to pick it up after unloading.
What is a drop trailer?
The three-letter acronym refers to the electronic exchange of business documents between retailers and vendors.
What is Electronic Data Interchange (EDI)
How many members are in the Everest POD?
What is 8?
This OTIF component measures cases delivered within the approved delivery window compared to total cases delivered.
What is On-Time?
Retail shipping often requires using these specific carriers.
What are preferred or hardcoded carriers?
The shipping document that lists what’s on the truck and travels with the load.
What is a Bill of Lading (BOL)?
Proactive reporting used to flag bad or missing carrier tracking numbers.
What is the Invalid Tracking Report?
The entire network of organizations, people, activities, information, and resources involved in moving a product or service from raw material suppliers to manufacturers and finally to the end customer.
What is Supply Chain?
This OTIF component compares cases delivered to total cases ordered.
What is In-Full?
This electronic document is critical for retail compliance and advance receiving.
What is an ASN?
A shared Retail CSC and Transportation folder includes process improvements that improve access to these.
What are TL appointments?
Automation that helps redirect orders when items are unavailable at a specific branch.
What is backorder reroute automation?
The most common office injury.
What is back pain?
This is the date on the PO that retail teams use as the “deadline” for on‑time performance.
What is the Required Delivery Date (RDD)/“Must Deliver By” date?
These are tracked to help dispute fines with retailers like Dollar General.
What are vendor compliance exemptions?
When a delivery does not arrive at the scheduled time.
What is a missed appointment?
A workflow improvement focused on visibility into unresolved returns.
What is open returns monitoring?
The 6th newest member of the RCSC team.
Who is Rohit?
Retailers may apply this “exemption” when severe weather causes unavoidable delivery delays.
What is a weather exemption?
Retailers use this date on the purchase order to measure on‑time performance.
What is the “Must Deliver By” (or Required Delivery) date?
The period it takes an order to travel from shipping origin to destination.
What is transit time?
The effective date of Medline’s updated Retail Order Policy.
What is September 3, 2024?
Total # of children for the RCSC team.
What is 19?
Karen 2, Rob 4, Nikita 2, Supriya 1, Erica 2, Dalen 1, Carrie L 2, Carrie W 2, Jackie 1, Tina 2