Questions
A user reports suspicious activity on their account but is unsure if it was hacked. What initial step should you take to diagnose the issue?
Check for recent security events like password changes or new device logins
The "Case Status" system is a structured framework used to manage and track the progress of support cases. It categorizes cases based on their current state, facilitating efficient communication and resolution.
True
What is the only English word that ends in "MT"?
Dreamt
If the user confirms the issue is resolved, how do you close the case?
Done, issues resolved.
For a client of FB Epsilon type, is it necessary to send a closing email?
False
What are Jellyfish made from?
98% water
When there is no login event and the user has not confirmed resolution, how do you close the case?
End chat with "End chat - Follow-up Required," compose closing email with CR "Request - Client Action Required," mark case as "Pending Response."
The case status Issue resolved is used when the user confirms their issue is resolved or you are confident the issue is resolved based on your help
True
Where is a shrimp's heart?
In their head
When the login event is visible in Activity Timeline after recovery action, how do we close the chat?
End chat with "End chat - Follow-up Required," compose closing email with CR "Close - Change status to Done," mark case as "Done - Issue Resolved."
What is the correct process when a user has lost access to their contact point on a Facebook account with no email address? Answer: Use the comp classifier to provide a resolution.
False
What part of the body can you fracture if you sneeze too hard?
Rib