Policy & Procedures
What are quiet hours on weekdays and weekends?
Weekdays: 11 PM–8 AM; Weekends: 2 AM–10 AM
How many programs must each RA complete per month?
1 Program
Who do you call first in an emergency?
UPD or 911, then notify AOC
A resident locks themselves out. What do you do?
Verify ID, document, and unlock per protocol.
What is the university’s policy on candles or incense in rooms?
They are prohibited due to fire safety regulations.
What are the four programming?
Civic Engamament, Wellness, Social, Academic, DEI
A resident says they’ve been assaulted. What are your next steps?
Ensure safety, call UPD/AOC, connect to support resources, file report.
You smell marijuana on your floor. What do you do?
Contact duty partner, investigate, document facts, file IR.
What is the proper procedure when you confiscate prohibited items?
Secure the item, document in the IR, notify your AOC/pro staff, and store per policy.
What should you do if only one resident shows up to your program?
Still hold it, take attendance, and have fun
You encounter alcohol poisoning signs, what are they?
Unresponsiveness, vomiting, slow breathing, pale/clammy skin, confusion.
A parent shows up demanding to see their student. What do you do?
Maintain FERPA(Family Educational Rights and Privacy Act), contact AOC or UPD, do not release info.