Operating Systems
This Microsoft OS succeeded Windows 7.
What is Windows 8?
This type of malware locks your files until a payment is made.
What is ransomware?
This mode loads Windows with minimal drivers and services.
What is Safe Mode?
This should always be worn to avoid electrostatic discharge.
What is an anti-static wrist strap?
This tool installs updates and patches in Windows.
What is Windows Update?
This command is used in Windows to display IP configuration info.
What is ipconfig?
A password with letters, numbers, and symbols is called this.
What is a strong password?
This Windows tool checks and repairs system file corruption.
What is sfc /scannow?
This document is used to track incidents and fixes in IT support.
What is a ticket or trouble ticket?
This command opens the Windows Registry Editor.
What is regedit?
This Linux command is used to change file permissions.
What is chmod?
This is a small device or app used for multi-factor authentication.
What is a token generator or authenticator app?
This kind of malware causes unwanted pop-up ads.
What is adware?
This type of backup captures everything on a system.
What is a full backup?
This log viewer helps analyze Windows system events.
What is Task Manager or msconfig?
This type of Windows installation keeps user files intact.
What is an in-place upgrade?
This security setting controls which apps can run in Windows.
What is AppLocker?
This is the best first step when troubleshooting slow performance.
What is check Task Manager for resource usage?
This is the first troubleshooting step according to CompTIA.
What is identify the problem?
This log viewer helps analyze Windows system events.
What is Event Viewer?
This macOS feature allows you to recover your system from a backup.
What is Time Machine?
This type of threat appears to be legitimate software.
What is a Trojan horse?
This tool is used to roll back system settings without affecting files.
What is System Restore?
These are detailed steps for how to perform tasks correctly in IT.
What are standard operating procedures (SOPs)?
This Windows tool is used to create and manage user accounts.
What is User Accounts or netplwiz?