Numbers
Insurance Verification
Patient Contact
Updates
MISC
100
This is how often a DTA should follow up on Patient Docs.
What is every 3 days?
100
This is the team who verifies insurance for you.
What is the IV Team?
100
This is a document that you will collect from a patient that allows us to bill their insurance on their behalf.
What is the AOB?
100
This is what you update in Centricity to let your supervisor know what you are pending when they look on MMSales
What is Sub-Status?
100
This is what you will do at the beginning of each day to find out what is scheduled for the day?
What is Filter your Worklist?
200
This is the Average National Cycle-Type (how long it takes to ship a pump).
What is 28 days?
200
These are the 2 things you must do to a new order to task it to the IV team.
What is add product and remove benefit dates?
200
This is what you should do before the patient call in order to get prepared.
What is Pre-Call Plan?
200
These are lines on ETM and in the header that show you what documents are still needed?
What are Edits?
200
This is when your Pipeline Review should be completed.
What is Friday or Monday?
300
This is how often a DTA should follow up on Pre-Auth's.
What is every 2 days?
300
These are 2 types of verifications that the IV team does not do.
What is reverifications and dealer files (Medicare, Medicaid, Federal)?
300
This is one place in Centricity you can find notes about a patients complications, pump malfunctions, etc.
What is DTC notes?
300
This is where you enter a summary of your conversations with a patient.
What is Visit Notes?
300
These are the types of insurance plans that are sent to a dealer.
What is Medicare, Medicaid, or Federal Plan?
400
This is how many hours that you have to make initial patient contact.
What is 48 hours?
400
This is the amount of time you have to verify benefits?
What is 24 hours?
400
This is the form you will use to document how the patient wants to pay, what color pump they want, where to ship it to, etc?
What is a SWR?
400
This is where you enter a patient's coverage in order to run a PLE and determine cost.
What is Coverage Categories?
400
This is the number of pumps you expect to ship for the week.
What is a forecast?
500
This is how often you should update dealer files, check trackers.
What is at least once a week?
500
This is one place you enter a patient's coverage in Centricity besides the notes.
What is Coverage Categories?
500
These are 4 ways a patient can pay for their balance?
What is 1. payment plan 2. bill them 3. credit card 4. check?
500
After you work a file for the day and want to follow up in 3 days this is what you should update.
What is a Review date?
500
This is the percentage of pumps you have shipped vs. how many PPT's have been opened.
What is an In/Out Conversion Rate?
M
e
n
u