Skills
What are the 3 different categories of skills?
Soft/Hard/Transferable
Which chapter does this match: "Take control of the company they work for" and "Do all the jobs - the easy and the hard"
Attitude
What is Chapter 1 (Attitude) definition
Staying _________________________________
Staying positive in every situation. Take control of the way you react.
What are the Chapter 1 notes (Attitude)?
One has to do with percentages
10% in life is what happens to you, and 90% is how you react
Negativity breeds nagativity
"It is only shallow people who do not judge by appearances."
Oscar Wilde
Appearance Chapter 2
What are soft skills also called?
People/Personal skills
Which 2 chapters do these match: "Accurately identify their personal weakness and seek to improve in those areas" and "Smile on a regular basis"
Ambition and Appreciation
What is the definition of Attendance?
Showing you're reliable in every phase of your life. Be on time every time.
What are the Chapter 3 notes (Appearance)?
4 ways we show appearance?
Hygiene
Physical appearance
Actions (verbal/non-verbal)
On paper
"My attitude is that if you push me towards something that you think is a weakness, then I will turn that perceived weakness into a strength."
Micheal Jordan
Ambition Chapter 4
What are hard skills also called?
Technical skills
Which 3 chapters do these match: "Recognize that consumers decide which businesses they will support based upon the customer service employees provide" and "Come 100% prepared to work" and "Perform their jobs well, regardless of the way they feel about their co-workers"
Appreciation, Attendance, Acceptance
What is the definition of Appearance?
Being professional both in the way you act and the way you look. Choose to be a pro.
What are the Chapter 4 (Ambition) notes?
Ambition comes in 3 parts
Outstanding performance results from what 3 things
Finish this quote: "You don't ___________________
1. Having the desire
2. Showing the willingness to make a plan
3. Taking action
____________________________
1. Having the knowledge
2. Having the skills
3. Having the desire
_________________________________
"You don't have to be great to try something, but you have to try to be great."
"The best way to cheer yourself up is to cheer somebody else up."
-Mark Twain
Appreciation Chapter 7
Explain which type of skill is more measurable
Hard skills. This is because hard skills require you to perform a specific task (such as typing words per minute). There is no measuring scale for soft skills.
Which 4 chapters do these match: "Conduct their work relationships in a way that does not interfere with work" and "Take control of their position within the company they work for" and "Demonstrate commitment to their employer by being punctual" and "Recognize they have agreed to wear a company uniform by accepting a position with the company
Acceptance, Attitude, Attendance, Appearance
What is the definition of Accountability?
Living honestly and having integrity with every decision you make. Refuse to rationalize bad decisions.
What are Chapter 5 notes (Ambition)
What are 3 ways we can steal from work?
Stealing time (lying on the timesheet)
Stealing money
Giving away merchandise or discounts
"There is no use in trying," said Alice. "One can't believe impossible things."
"I dare say you haven't had much practice," said the Queen. "When I was your age, I always did it for half an hour a day. Why, sometimes I've believed as many as six impossible things before breakfast."
Lewis Carroll
Attitude Chapter 1
Name 5 soft skills and 5 hard skills
Points upon teacher review
Which 5 chapters do these match: "Take steps to learn more about their jobs and the company they work for" and "Follow the rules at work, even when no one is looking" and "Demonstrate respect for their managers and co-workers" and "Treat customers in a way that lets them know they are always right" and "Have standards for their own actions and follow company rules"
Ambition, Accountability, Acceptance, Appreciation, Accountability
What is the definition of Acceptance and Appreciation?
Having respect and following directions. Be coachable and play by the rules.
Demonstrating your gratitude towards others. Provide selfless service.
What are chapters 6 and 7 notes (Acceptance and Appreciation)
"Own your______________________________"
No one _________________________________"
"Own your attitude, own your actions, own your performance, own the outcome."
"No one can make you feel inferior without your permission."
"Ninety-nine percent of all failures come from people who have a habit of making excuses."
George Washington Carver
Attendance Chapter 3