Printers
Networking
Laptops
Operational Procedures
PC Hardware
100
Responsible for Picking up paper
What are pickup rollers? Chapter 11 Page 450
100
ISP
What is an Internet Service Provider? Chapter 16 Page 783
100
Keys used on laptops used along with other keys to enable special funcions.
What are the FN keys? Chapter 9 Page 374
100
Chronological documentation or paper trail of evidence.
What is chain of custody? Chapter 8 Page 939
100
This represents a middle ground between hardware and software.
What is firmware? Chapter 1 Page 11
200
Cyan and Magenta
What is Blue and Red colors of toner? Chapter 11 Page 454
200
This computer on the network provides other computers access to resources such as disk drives, folders, and printers.
What is a server? Chapter 16 Page 771
200
Enables a secondary display
What is dual view? Chapter 9 Page 375
200
Unexpected short decrease in voltage.
What is SAG? Preventative measure install a line conditioner or UPS. Chapter 18 Page 933
200
Motherboards use these to provide support for additional I/O devices and high speed video/graphics cards.
What are expansion slots? Chapter 2 Page 36
300
Type of printer that uses heat transfer to create text and graphics on the paper.
What is a thermal printer? Chapter 11 Page 459
300
A group of one or more LANS over a large geographic network.
What is a WAN Wide Area Network? Chapter 16 Page 773
300
Normal laptop displays are easy to read because of these 2 components.
What is the Inverter and Backlight? Chapter 9 Page 372
300
Overheating, spontaneous rebooting, & intermittent failures of USB devices are symptoms of this
What is power supply overload? Chapter 18 Page 141
300
RAID level that uses parity.
What is RAID 5? Chapter 12 Page 527
400
During this STEP the drum has toner applied.
What is STEP 4 Developing? Chapter 11 Page 453
400
Computers connected to a central hub or switch or access point.
What is Star Topology? Chapter 16 Page 774
400
To add a module of this you must make sure it is the same speed as the existing module.
What is memory? Chapter 9 Page 360
400
Use proper language, listen to the customer, & clarify the problem
What is how to interact with customers? Chapter 18 Page 939-940
400
This troubleshooting step calls for verifying full system functionality and if applicable implement the solution.
What is Step 5? Chapter 1 Page 14
500
Color laser printer process that adjusts image density settings to make up for changes caused by environmental differences or aging cartridges.
What is calibration? Chapter 11 Page 479
500
Encryption technology used by secured (https://) websites.
What are SSL- Secure Socket Layers? Chapter 16 Page 792
500
If unable to power up the laptop when plugged in to an AC outlet verify this is not the problem.
What is the battery? Chapter 9 Page 384
500
Document that provides information about particular substances such as toner in laser printer toner cartridges.
What is MSDS Material Safety Data Sheet? Chapter 18 Page 936
500
Name this type of video cable.
What is HDMI? Chapter 7 Page 287
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