The Royal Tenenbaums
We will be leveling up most of our team as we recognize we need to continue developing our staff for our growing organizational needs and ensure we have positions available. Starting next week a few of you will be included in some cross-training and/or will be training your peers!
True/False: If you need to reach out to a family member prior to scheduling, you do not need to document this outreach in Athena or WelSync.
False: Preferred is to document in Athena until we move to EOC.
That's piping hot tea!
Spill the tea: What is something you are terrible at but wish you were better at?
There's always next time!
You're in the band if you want it!
Email and Athena inbox
True/False: If the soonest available appointment is 2 months from today, because of the updated macro, you do not need to notate in the scheduling attempt that you had secured the soonest appointment.
False: Please free form for visibility for participants, care team and Medicare if they audit orders. ECC leadership has requested a macro update to include this verbiage.
Spill the tea: Have you ever told a lie to get out of something? If so, what was the lie and what did you get out of?
Thanks spilling the tea!
For WBA II - When are you expected to completed notifications?
For WBA III -What are you expected to completed notifications?
For WBA II - Complete notification for appointments within 7 days or less from present day.
For WBA III - Complete notification for all appointments.
Notification team have been informed to complete notifications that are 48 hours or more from present day to avoid duplication of efforts with WBA IIs.
Spill the tea: Who is your celebrity crush past/present? Have you ever met a celebrity, if so, whom?
If you work on Friday, June 19th, is this over time or normal work day?
Spill the tea: How has WelSync being lately in your opinion? (Knock on wood)
If you haven't already, please complete the WelSync survey in CultureAmp
What is the difference between Provider Partnership (Provider Partnership Provider Network) and Utilization Management team?
Provider Partnership: Supports with specialty provider relations to improve provider access, appointment delays/cancellations/no-shows, service delays, providers not following our referral process and other contracted concerns.
Utilization Management: Supports with authorization, LOA, create follow-up referrals. Team has clinical background.
True/False: If you need to schedule a back to back appointment in the add-on chat, you should not submit the order by paper print-out before the add-on appointment is added.
True: If the add-on request is not addressed same day, this can result in cancelling out the job and the add-on cannot happen.
There are changes to the transportation request/add-on process that will be addressed in the coming weeks once the workflow is completed.
What's the next holiday in July?
Don't forget to submit your PTO and not schedule on July 3rd.